Senior Consultant, Power Platform & D365 (Sales & Customer Insights)

Job Category: Digital

Requisition Number: SENIO013110

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• Posted: April 9, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Saint John Prince William
72-74 Prince William St
Saint John, NB E2L2B1, CAN

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.

Make an impact with our Digital Solutions team as a Senior Consultant, Power Platform & D365. This diverse team of tech-savvy problem solvers understands clients’ needs and is responsible for designing and implementing solutions using D365 CRM Model Apps (Sales, Customer Insight, and Services). This role requires a deep understanding of business processes, data analysis, and the ability to develop and integrate solutions that enhance operational efficiency and drive digital transformation.

At MNP Digital, we’re a team of highly skilled and creative thinkers that support and learn from each other. We pride ourselves on translating clients’ challenges into real results by leveraging technology. We’ve created an environment where you’ll grow, have a voice, and collaborate on meaningful work. If you’re ready to take your career into your own hands, you’ve come to the right place.

We embrace a work-from-office culture. You will be required to work in the office 5 days per week.

Performance Expectations

• Analyze business requirements and design solutions leveraging D365 Customer Insights capabilities.
• Configure and customize D365 applications to meet specific business needs.
• Create detailed documentation of the solution design and configuration.
• Provide on-site support and assistance during delivery and go-live phases.
• Deliver end-user training to clients and colleagues.
• Act as a trusted advisor to clients, offering insights and recommendations to optimize their use of D365 Customer Insights.
• Work closely with clients to gather requirements, set expectations, and finalize deliverables.
• Ensure quality project delivery and manage timelines effectively.
• Collaborate with cross-functional teams, including developers, analysts, and other consultants.
• Demonstrate excellent communication skills, both written and verbal.
• Participate in responding to RFPs and RFQs as needed.
• Knowledge of Microsoft Copilot for Sales and Service (AI) is an asset.
• Experience with custom-built Copilots using Copilot Studio or Azure Foundry is an asset.
• Identify conflicts or issues and communicate with the engagement Partner.
• Develop a thorough understanding of MNP’s services, business, and industry.
• Raise awareness of MNP through community discussions and sponsored events.
• Network locally and consider business development opportunities.
• Contribute to new ideas and process improvements.
• Promote attendance, work-life balance, and team wellness.

Skills and Experience

• Extensive experience with Microsoft Dynamics 365 Customer Insights and related modules.
• Proficiency in configuring and customizing D365 applications.
• Strong understanding of data integration and migration.
• Proven ability to gather requirements and perform gap analysis.
• Excellent consulting, analytical, and problem-solving skills.
• Experience delivering software solutions and configuration.
• Ability to lead solution design and create documentation.
• Awareness of scope management and change control.
• Strong communication skills.
• Experience delivering end-user training and creating training materials.
• Relevant certifications and a degree in related fields are highly desirable.
• 5-10 years of CRM Model Apps SMS solutions experience.
• 1-2 years of experience with Microsoft Customer Insight.
• Ability to attain a Government of Canada security clearance is a plus.
• Knowledge of software development processes, including Waterfall, Agile, and Hybrid.
• Understanding of Microsoft Co-Pilot and AI is a plus.
• Proven experience in complex system integration.

MyRewards@MNP

We offer high-potential earnings, customized rewards, generous pay, vacation, personal days, pension plan, savings products, bonuses, benefits, mental health resources, perks, professional development, a flexible dress code, social events, and more!

Diversity@MNP

We value diversity and encourage applicants with disabilities. We believe our differences strengthen our team and business.