Senior Consultant - Oracle Field Service Cloud

Infosys; Mississauga; On-site; CAD 93,000 - 105,000; Full time

Job summary

Infosys seeks a Senior Consultant with deep Oracle Field Service Cloud expertise to lead end-to-end field service implementations and system integrations. You will drive requirements, design solutions, and oversee deployment while coordinating with cross-functional teams across projects.

The role emphasizes FS lifecycle processes, mobility enablement, and strong client interactions. The ideal candidate has 4+ years in IT, with Oracle CX Cloud experience, and willingness to travel/relocate within

Qualifications

• Bachelor's degree or foreign equivalent required.
• At least 4 years of information technology experience.
• Eligible to work in Canada without employer sponsorship.
• Willingness to relocate to Mississauga, Ontario.

Responsibilities

• Lead requirements gathering and solution design for engagements.
• Contribute to production support and deployment activities.
• Configure Oracle Field Service Cloud and related plugins.
• Collaborate with developers, analysts, and project managers.
• Deliver high-quality Oracle field service solutions with cross-functional teams.

Skills

Oracle CX Cloud

Field Service Cloud

Fusion Service Cloud

ERP integrations

Workforce optimization

Mobility enablement

Requirements gathering

Solution design

Cross-functional collaboration

Education

Bachelor's degree or foreign equivalent

Tools

OFSC Core Configuration

System integrations

Job description

Infosys is seeking a Senior Consultant with experience on Oracle Field Service Cloud and other Oracle CX Cloud applications including implementation of end-to-end field service solutions, workforce optimization, and mobility-driven service execution. The ideal candidate will possess in-depth expertise in Oracle Field Service Cloud, complemented by experience in Fusion Service Cloud and Oracle ERP integrations, and a broad understanding of service lifecycle processes across field operations.

This role will require to play key role in application managed services or application implementations and contribute to different phases of project lifecycle including leading requirements gathering, solution design, or production support and play an important role in the configuration, development, and deployment of the Oracle Field Service Cloud solution. The role will require to collaborate with cross-functional teams including developers, analysts, and project managers to deliver high-quality solutions.

Required Qualifications:

• Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the area. This position may require travel in Canada.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

• Minimum 5 years of experience in Oracle CX Cloud including Field Service Cloud
• Experience in Architecture/Design /Detailing of Processes and Problem Definition.
• Knowledge and experience of implementing Work Order Management and Scheduling, Routing and Capacity Planning, Resource Management and Forecasting, Dispatch Console and Work Assignment, and Mobility and Field Technician Enablement.
• Strong understanding of business processes related to Field Service Operations
• Hands-on experience in OFSC Core Configuration, Integration with upstream/downstream systems and Field Service Plugins.
• PoC ideation, creation and demonstration to client

Preferred skills:

• Perform role of a Senior Consultant at onsite and work with offshore team on deliverables.
• Should have done at least 2 green field implementations and have experience in working in projects with Agile methodology.
• Good Analytical and Communication skills
• Should be able to build strong business partner interactions with client stakeholders.
• Experience and desire to work in a Global delivery environment

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario- $92740 to $105007

EEO/About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.