Senior Consultant or Manager, IT Asset Management / Process Engineer / Data Analyst, Cyber, Ext[...]

Deloitte LLP; Newmarket; On-site; CAD 70,000 - 100,000; Full time

Job summary

Deloitte LLP seeks professionals for its Extended Enterprise IT Asset Management team in Newmarket, Ontario. Candidates should possess UK security clearance and demonstrate strong analytical, communication, and mentorship skills. This role focuses on managing IT assets and enhancing client relationships through effective team collaboration.

Benefits

Hybrid working policy

Professional development opportunities

Collaborative work environment

Qualifications

• Mandatory UK security clearance to SC or DV level.
• Experience in managing IT Asset Management programs.
• Strong leadership and team management skills required.

Responsibilities

• Lead projects and develop client relationships.
• Mentor junior team members in ITAM practices.
• Oversee effective governance of IT assets.

Skills

Analytical skills

Client relationship management

Effective communication

Mentorship

Adaptability

Problem solving

Project management

Negotiation

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

Snow License Manager

Flexera FNMS

PowerShell

SQL

Tableau

Qlik Sense

Job description

Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe?

We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission.

We’re growing our team. If you are cleared to SC or DV level, we are very keen to hear from you.

Connect to Extended Enterprise

In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations.

The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations.

As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes — helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle.

The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte’s IT Asset Management and Extended Enterprise practice.

Connect to your skills and professional experience

All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level.

We are looking for candidates with following behaviours and experience:

• The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial.
• Building and maintaining strong client relationships, understanding their needs.
• Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients.
• The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes.
• The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key.
• Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role.
• The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team.
• Applying logical thinking, data analysis, and critical reasoning to solve complex business problems.
• Demonstrate a personal accountability for performance and delivery against project deadlines.
• Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment.
• Developing and implementing strategic plans to achieve both short-term and long-term objectives.
• A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements.

Technical Skills

Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include:

• Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions.
• Applying ITAM as a tool for business transformation, aligning software assets with clients’ goals and designing and maintaining IT processes.
• Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting.
• Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan.
• Experience in negotiating software license agreements with vendors for optimal terms.
• Knowledge of software licensing implications in cloud environments, especially for SaaS applications.
• Ability to identify and mitigate risks associated with software asset management, including legal and financial risks.
• In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU.
• The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences.
• Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs.

The following skills and competencies are beneficial:

• Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy
• Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management.
• Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps which demonstrate expertise in SAM.
• Possession of project management certifications (e.g., PMP or PRINCE2) to effectively manage SAM projects and deliver engagements on time and within budget.
• Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices.
• Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors.
• Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar.
• Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles.
• Extensive experience working with large I.T systems or a bachelor’s degree or equivalent in information technology, business, or related field
• Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met.
• Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT).
• Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility.
• Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Cyber

The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The number of opportunities open to me here is amazing. Being able to create the career path I want, with the support to do that is really motivating.”

-Lisa, T&T

“At Deloitte you’re surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to.”

“Innovation is at the heart of everything we do, so we’re using the latest technologies to constantly improve how we deliver our projects and bring insights to our clients. It means I’m always learning.”

- Gurpal, T&T

Our hybrid working policy

You’ll be based in one of the UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers