Senior Consultant - IFS Cloud FSM Functional

Infosys; Calgary; On-site; CAD 120,000 - 160,000; Full time

Job summary

Infosys is seeking a Senior Consultant with deep IFS FSM Cloud expertise to drive large implementations and support services for clients in Calgary. The role combines techno-functional leadership with cross‑functional team coordination to ensure successful delivery.

The candidate should have strong experience in configuring FSM Cloud, integrating with downstream systems, and delivering PoC demos for clients, while guiding offshore and onsite teams in a global delivery environment.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• 8+ years of experience in IFS FSM Cloud and related FSM apps.
• Experience with configuring FSM Cloud, PoC, and client demos.

Responsibilities

• Lead architecture/design of business processes and problems.
• Align IFS FSM Cloud capabilities with client needs and integrations.
• Coordinate with cross-functional teams to ensure project delivery.
• Support service management from quotation to work tasks for maintenance.
• Contribute to mobile work order configurations and app/workflow setups.

Skills

Architecture & Design

IFS FSM/WFM

FSM Cloud Config

FSM Processes

PoC & Demos

IFS FSM Cloud exp

Education

Bachelor’s degree

Job description

Infosys is seeking a Senior Consultant with rich expertise in IFS FSM Cloud to drive large implementation and Support services for the client. The ideal candidate is a techno‑functional SME capable of aligning business needs with scalable IFS FSM Cloud capabilities while leading cross‑functional teams and ensuring successful project delivery.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

• Experience in Architecture/Design /Detailing of Processes and Problem Definition
• Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
• Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
• Should also understand the FSM processes/technology and integration of the same with other downstream systems.
• PoC ideation, creation and demonstration to client
• Minimum 8 years of experience in IFS FSM Cloud & FSM legacy apps

Service Management:

• Service quotation to Order Process
• Service request to Request task
• Work order to work tasks for preventive maintenance
• Service catalog configuration, Standard tasks
• Resource group, resource id configuration for Person, person Group and Equipment
• Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\\Min travel, lunch break, flexible break etc.
• Company, Site, Customer, location, user and person setup.

IFS Mobile work order:

• Service app/Maintenance App
• Mobile workflow configurations for Request task/work task, activity type/Work type
• Survey configurations
• Custom configurations such as Lobby, Custom fields, Page configurations etc.

Preferred Qualifications:

• Perform role of a Senior Consultant at onsite and work with offshore team on deliverables.
• Should have done at least 2 green field implementations on IFS Cloud FSM. Added advantages will be other FSM experience along with IFS Cloud (e.g., Click, Oracle fields solutions)
• 8-10 years of experience as an IFS FSM Cloud Consultant SME.
• Deep understanding of IFS Cloud architecture, data model, configuration, and security.
• Should have experience in working in projects with Agile methodology and experience in handling sprint team in lead capacity.
• Good Analytical and Communication skills
• Should be able to build strong business partner interactions with client stakeholders.
• Experience and desire to work in a Global delivery environment

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.