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A leading financial institution in Toronto seeks a professional to support the planning and execution of transformational projects in Commercial Banking. The candidate will work with Salesforce and engage in various business and project management tasks. Ideal applicants will have experience in Salesforce, strong relationship management skills, and the ability to operate independently within a hybrid work environment.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Reporting to the Director, Commercial Banking Business Platform Management, you will support planning and execution of high complexity transformational projects in the Commercial Bank. You will be part of a team focused on the development, support and maintenance of Commercial Banking’s Suite of Technology Applications. The suite of applications are used by the Line of Business for several purposes including for customer relationship management (CRM), managing pipeline and activities, monitoring of credit compliance, among others. The applications collect and store information for business analysis and decision-making. You will provide support across the initiative lifecycle such as business case drafting, leading stakeholder sessions, providing strategic recommendation, and programs and projects and other related activities.
At CIBC we enable the work environment most optimal for you to thrive in your role . You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
How You’ll Succeed
1. Work closely with the broader business team to ensure the creation and refinement of the Commercial Bank CRM / Salesforce application vision and roadmap. Identifying and prioritizing so that the right customer problems are solved in alignment with the strategic vision, competitive pressures and Business Case value drivers. Responsibilities would also include:
2. Support the Commercial Banking Business Platform Management team in the development and execution of application maintenance initiatives:
3. Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
4. Support the development and testing of applications as required: (i) support application development teams with interpreting business requirements and business rules; and (ii) support Quality Assurance teams with investigating and resolving variances from system integrated testing and user acceptance testing.
5. Support Change Management team with development and delivery of the content for the user training sessions for applications as applicable.
6. Maintain and review application user access controls and process for the Commercial Banking CRM (Salesforce) application
7. Manage business administration activities for assigned application
Who You Are
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 10th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Applications Support, Business Effectiveness, Client Service, Communication, Detail-Oriented, IT Roadmap, Process Improvements, Relationship Management, Salesforce Solutions, Strategic Management, Teamwork