Senior Consultant - CCM (Smartcomm)

Infosys Limited; Mississauga, Markham; On-site; CAD 89,000 - 104,000; Full time

Job summary

A global technology consulting firm is seeking a Senior Consultant - CCM to design and implement Customer Communication Management (CCM) strategies. This role involves integrating enterprise applications to enhance customer engagement and overseeing project execution. The ideal candidate has over 4 years of IT experience and expertise in the SmartComm Product suite, along with excellent communication skills. The position is based in Mississauga, Ontario, with an estimated annual compensation range of CAD 89,004 to CAD 103,042.

Qualifications

• Minimum 4 years of Information Technology experience required.
• Candidates authorized to work in Canada without visa sponsorship are welcome.
• Strong understanding of SmartComm concepts and development.

Responsibilities

• Design and implement CCM strategies aligned with business objectives.
• Collaborate with integrated applications for end-to-end solution designing.
• Manage internal resources and ensure successful project execution.

Skills

SmartComm Product suite experience

End-to-end integration

Application Development

Core Java

Communication skills

Education

Bachelor's degree or foreign equivalent

Tools

SmartComm API

Rationalization concepts

Job description

Technology|Customer Communication Management|SmartCommunications

Company

ITL Canada

Requisition ID

133404BR

Infosys is seeking a Senior Consultant - CCM (Smartcomm). As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, SmartComm Cloud, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Mississauga/Markham, Ontario OR be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Job description

Infosys is seeking a Senior Consultant - CCM (Smartcomm). As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, SmartComm Cloud, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Mississauga/Markham, Ontario OR be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Responsibilities:

• Design and implement CCM strategies that align with business objectives and customer experience goals
• Understad various deployment models of Smartcomm implementation (SaaS, Hybrid, Appliance)
• Primary experience on Batch and on demand Smartcomm implementations
• Strong understanding of the interfaces with Guidewire as admin system (Data model, forms interfaces)
• Strong understanding of Correspondence and Forms landscape for Commercial Insurance context
• Ability to work on both Application Development and Application Maintenance contexts
• Experienced in managing leading offshore teams, managing coordination with clients stakeholders and capacity management
• Collaborate with all integrated applications for end-to-end solution designing. Work with client enterprise solution architect for end-to-end solution architecture.
• Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
• Oversee critical steps within the Software Development Life Cycle (SDLC) that impact enterprise-wide development and architecture standards.
• Manage internal resources and external team members to ensure successful project execution.
• Work with Vendor team for installing, configuring and establishing connectivity to SmartComm products from client Infra
• Communicate project status and architectural decisions to various levels of management.
• Participate in code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve issues related to SmartComm solutions.
• Stay up to date on the latest SmartComm features and best practices.

Skills:

• 10+ years of relevant experience in SmartComm Product suite. Should have experience on end to end integration with enterprise applications utilizing SmartComm API’s
• Strong understanding of SmartComm concepts and development
• Strong hands on experience on all SmartComm modules - Data Modeler, Advanced Template Designer and Web Editor
• In-Depth knowledge of SmartComm’s Appliance Configuration and Deployment Models (Cloud/Hybrid)
• Should be well versed with Rationalization concepts, Migration of templates from Legacy to SmartComm and Admin work like setting up of Users and approval workflows.
• Hands on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post processing
• Sound knowledge in generating Interactive communications using Draft Editor
• Should be well versed with ha ndling and creating JSON objects.
• Experience on Core Java, Spring framework, Microservice based architecture would be desirable
• Experience on Greenfield implementations, other CCM products would be desirable

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 89004 to $ 103042
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.