Senior Consultant

Avenue.io Inc.; Grande Prairie; Remote; CAD 53,000 - 92,000; Full time

Job summary

Health Shared Services in Grande Prairie seeks a Senior Consultant to coordinate concern management for Medical Staff complaints and to support Medical Leaders in policy adherence under the Medical Staff Bylaws and AHS policies.

You will lead investigations, provide education on performance management and restorative practices, and collaborate with PHA/PHC Medical Leaders, HRBP and Legal to ensure compliant resolution of concerns.

Qualifications

• Bachelor's degree in HR, Social Sciences or Health Administration required; Masters preferred.
• 2–5 years of progressively responsible experience, ideally with health care professionals, complaints or admin law processes.
• Prosci Change Management Certification is required.

Responsibilities

• Coordinate concern management for complaints involving Medical Staff.
• Collaborate with PHA/PHC Medical Leaders, Legal, Employee Relations and HRBP to ensure compliance with Bylaws and policies.
• Lead education and support for Medical Leaders on performance management and restorative practices.
• Investigate Issues/Concerns and assist with resolution strategies as requested.
• Draft correspondence and participate in case management of investigations under Part 6 Bylaw matters.

Skills

MS Office

Education

Bachelor's degree in HR, Social Sciences or Health Administration

Master's degree preferred

Prosci Change Management Certification

Job description

Your Opportunity:

The Senior Consultant is a senior professional position within Health Shared Services Medical Affairs, Physician Experience reporting to the Program Manager, Physician Concerns and Professional Practice. The position provides consultative, advisory and leadership support to Provincial Health Agency/Provincial Health Corporation Medical Leaders on the development, implementation and management to review, investigate and resolve concerns in accordance with the AHS Medical Staff Bylaws (Bylaws), AHS policies and applicable legislation.

Description:

The Senior Consultant is responsible for the coordination concern management for complaints involving Medical Staff. This role collaborates with Provincial Health Agency (PHA)/Provincial Health Corporation (PHC) Medical Leaders, HSS Legal Litigation, Employee Relations and HRBP, and other internal and external stakeholders as needed to ensure all aspects of physician issues and concerns management is in compliance with the Medical Staff Bylaws & Rules, AHS policies and applicable legislation. The Senior Consultant assists with determining, developing and advocating for best practice. Promotes policy consistency, compliance with legislation and Bylaws/Rules, and champions change management initiatives. Provides education and support to Medical Leaders with regard to performance management and consensual resolution/restorative practices. As assigned, investigates Issues &/or Concerns that have been raised. As appropriate and/or requested by medical leadership follow through with resolution strategies. This includes drafting correspondence to leading discussions with physicians and Medical Leaders. Coordinates, participates and/or provides administrative support to Part 6 Bylaw matters including case management of investigations. Collaborates with PHA/PHC Medical Leaders and HRBP for managing the Bilateral Complaints Resolution Process.

• Transition Company: Health Shared Services
• Classification: Senior Consultant
• Union: Exempt
• Unit and Program: Physician Concerns & Professional Practice, Physician Experience
• Primary Location: Grande Prairie Rgnl Hospital
• Location Details: Eligible to work remotely within Alberta
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 28-OCT-2026
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $38.73
• Maximum Salary: $66.42
• Vehicle Requirement: Not Applicable

Required Qualifications:

A minimum of a bachelor’s degree, in Human Resources, Social Sciences or Health Administration is required. Masters preferred. The candidate will have 2 to 5 years of progressively responsible experience, ideally in dealing with health care professionals, complaints or administrative law processes. An equivalent combination of experience and education will be considered. The successful candidate should have a demonstrated pattern of professional and personal development.

Additional Required Qualifications:

Excellent knowledge and proficiency with MS Office programs. Prosci Change Management Certification.

Preferred Qualifications:

Knowledge and experience with workplace investigations. Experience working in a hospital, clinical, or multi-specialty group setting. Ability to navigate sensitive conversations with diplomacy and discretion. Skilled in conflict resolution and active listening. Familiarity with credentialing, privileging, and AHS Medical Staff Bylaws & Rules.