Senior Constituency Assistant

House of Commons (Canada) / Chambre des communes (Canada); Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government office in Canada is seeking a Constituency Assistant to manage communications, provide support to constituents, and assist with administrative tasks. The ideal candidate has post-secondary education and significant office experience. This full-time position offers opportunities to contribute to meaningful public service and community advocacy while working closely with a Member of Parliament.

Qualifications

• Significant experience working in an office setting providing reception or administrative support.
• Significant experience in a client service environment.
• Experience prioritizing and maintaining relationships with multiple stakeholders.
• Knowledge and understanding of the Conservative Party of Canada.

Responsibilities

• Manage triage and review Members emails and communications.
• Assist constituents with immigration and revenue file inquiries.
• Draft responses to constituent emails and letters.
• Help with special projects to improve operational effectiveness.

Skills

Client service

Attention to detail

Analytical skills

Team collaboration

Education

Post-secondary education

Job description

The Office of MP Cody is currently looking to staff multiple positions of Constituency Assistant and Senior Constituency Assistant.

In this role you will manage triage and review Members emails and communications prioritize sort and evaluate correspondence and distribute key information to constituents. You will act as the first line of response with constituents for all incoming cases while providing administrative and business services to the Member.

Primary responsibilities :

• Creates and maintains systems to monitor requests and / or questions from constituents.
• Assist constituents for all incoming cases (e.g. immigration Canada Revenue and Old Age Security files) and provides information advice and support in person over the telephone and in writing.
• Contacts government services on behalf of constituents to obtain more information and follow up on available national programs as well as to seek and achieve resolution in all cases and follows up with constituents throughout the client file life cycle. Ensures cases are dealt with in a sensitive confidential and timely manner.
• Drafts responses to constituent emails and letters including on general policy and constituency casework issues.
• Helps with special projects that aim to improve the effectiveness of the offices administrative operations.
• Performs other related duties within the scope of the position.

Top reasons to apply :

Working for MP Connie Cody offers the chance to contribute to meaningful public service rooted in strong community values and advocacy. Codys background in business and civic engagement fosters a professional purpose-driven environment. As part of this team you will gain the opportunity to grow and learn while supporting initiatives in housing sustainability and fiscal responsibility.

Salary : The salary for this position is commensurate with experience.

Start date : As soon as possible.

Qualifications : Education :

• Post-secondary education from a recognized institution OR an acceptable combination of education training and relevant experience

Experiences :

• Significant experience working in an office setting providing reception or administrative support.
• Significant experience in a client service environment.
• Experience prioritizing and maintaining relationships with multiple stakeholders by exhibiting strong attention to detail adaptability and analytical skills.
• Experience collaborating with others and working in a team.
• Knowledge and understanding of the Conservative Party of Canada as well as the current political landscape.

Assets :

• Experience working with a Member of Parliament or a political office;
• Experience with supervising or coaching team members.

Additional Information :

Members of Parliament are individual employers who are responsible for recruiting hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MPs office to another.

If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

Remote Work : Employment Type :

Full-time

Key Skills

Experience : years

Vacancy : 1

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