Senior Configuration Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Senior Implementation Analyst is responsible for configuration of implementation and special projects, as well as analyzing and resolving the day-to-day client issues post-implementation. He/she will take direction from Implementation Managers as needed, but be able to prioritize and resolve issues independently or in a team environment. A Senior Implementation Analyst must be able to serve as a mentor, providing direction to junior analysts on the team.

A successful Senior Implementation Analyst must be able to effectively manage problems that arise, providing clear explanation of the issue and the path to resolution. He/she should have strong technology, communication, and problem solving skills.

Responsibilities:

• Works as a senior member of the benefits implementation team configuring Telus Health proprietary software to meet the requirements of our new and existing clients
• Demonstrates experience implementing employee benefit software
• Understands opportunities and challenges of the benefits administration industry and how it impacts the implementation
• Manages their deliverables independently, communicating status clearly in status meetings
• Works under the guidance of an Implementation Manager and takes the initiative to get assistance when required
• Performs analysis on business requirements and produces configuration designs and identifies potential solution gaps
• Oversee and provide direction for implementation analysts executing the configuration design
• Applies best practice processes and methods
• Sets high standards for own work and ensure high quality outcomes are achieved
• Prepares project estimates and schedules of project activities as required
• Assists benefits administration team with process mapping, training and transition of services
• Ensures effective work habits including quality, punctuality, responsiveness and accessibility to others
• Provides timely feedback to team members on matters related to configuration and team interaction
• Promotes team work and collegiality in the work environment
• Attends internal training sessions to build knowledge of industry topics and trends; leads internal training sessions as needed
• Participates in the training and development of new implementation analysts
• Assists with special projects and other tasks, as required
• Observes the corporate values of Telus Health
• Promotes Telus Health as the service provider of choice in the industry

Requirements:

• Bachelor’s degree in IT, Finance, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in configuring H&W or finance systems.
• Strong expertise in business process modeling, system configuration, and web/mobile application design.
• Strong understanding of health and welfare benefits.
• Solid SQL knowledge, plus proficiency in at least one coding language is required.
• Solid understanding in payroll systems, and system integration methodologies.
• Familiarity with agile methodologies and iterative solution development.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Proven ability to work independently, drive innovation.
• Strong analytical and problem-solving abilities to navigate complex system challenges.
• Experience with financial reporting, payment processing, and system testing is a plus.
• Organized and detail-oriented, capable of managing multiple tasks under tight deadlines.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.