Director, Sponsor Analytics

Manulife; Southwestern Ontario; Hybrid; CAD 113,000 - 210,000; Full time

Job summary

Manulife is seeking a Director of Sponsor Analytics within Group Benefits to lead a team delivering insightful reporting and analytics to plan sponsors, distribution partners and leaders. The role shapes sponsor reporting strategy, builds self-service analytics, and drives data-driven decisions to improve health outcomes for Canadians.

You will partner with Distribution, Product and Operations to deliver standardized and customized reporting, establish governance and data protections, and

Qualifications

• University degree in business, finance, analytics, technology, mathematics, engineering or another quantitative field.
• An advanced degree is considered an asset.
• Significant leadership experience in analytics, business intelligence, reporting or a related data function.

Responsibilities

• Lead the Sponsor Analytics function and team; establish priorities and a roadmap aligned with strategy.
• Partner with plan sponsors, Distribution and business leaders to translate needs into reporting and insights.
• Evolve reporting toward proactive, insight-driven analytics for sponsors.
• Oversee standardized and customized reporting, dashboards and self-service capabilities.
• Identify trends and insights to improve sponsor and member outcomes.
• Support broader Group Benefits analytics priorities across product, customer, portfolio and operations.
• Frame questions, assess data, develop analytical approaches and translate findings into actions.
• Strengthen data storytelling for sponsors and senior leaders.
• Drive automation to simplify reporting and create reusable capabilities.

Skills

Analytics leadership

Client-facing analytics

Data storytelling

Stakeholder management

Analytics transformation

Data governance

Question framing

Education

University degree in quantitative field

Tools

Dashboards

BI tools

Data visualization

Job description

The Director, Sponsor Analytics will lead the Sponsor Analytics function within Group Benefits, with primary accountability for delivering meaningful, actionable insights and reporting to plan sponsors, Distribution partners and internal business leaders.

The Director will shape the strategy and evolution of sponsor reporting and analytics, ensuring sponsors have access to trusted, relevant and increasingly sophisticated insights to better understand their benefits programs, member populations and key areas of opportunity. Through improved use of data and insights, the role will support informed decisions that contribute to healthier outcomes and the health and well-being of Canadians.

The Director will also lead and contribute to broader analytics initiatives across Group Benefits where the team’s capabilities, data and expertise can create value, including strategic business priorities, portfolio analytics, operational insights, customer and member analytics, and emerging analytical needs.

Working closely with Plan Sponsor Services, Distribution, Product, Operations, Data and Technology partners, the Director will lead the development and evolution of standardized and customized reporting, self-service analytics, data products and insights. The role will balance evolving sponsor and business needs with scalable solutions, strong data governance, appropriate data protection and a focus on business value and customer outcomes.

The Director will lead and develop a high-performing analytics team, establishing clear priorities, strengthening analytical capabilities and fostering a culture focused on meaningful outcomes for sponsors and the broader Group Benefits business.

Position Responsibilities:

• Lead the Sponsor Analytics function and team. Establish priorities and a roadmap aligned with the Group Benefits sponsor reporting and analytics strategy, while coaching and developing a collaborative, accountable and high-performing team.

• Partner with plan sponsors, Distribution and business leaders. Translate sponsor and business needs into meaningful reporting, analytics and insights, balancing individual requests with strategic priorities and scalable solutions.

• Advance the sponsor reporting strategy. Evolve traditional reporting toward proactive, insight-driven analytics that help sponsors understand their benefits programs, emerging trends and opportunities for action.

• Lead sponsor-facing analytics products and reporting. Oversee standardized and customized reporting, dashboards and self-service capabilities, ensuring a consistent and effective sponsor experience.

• Use analytics to improve outcomes for sponsors and members. Identify trends, opportunities and insights that support informed benefits decisions and contribute to improving the health and well-being of Canadians.

• Support broader Group Benefits analytics priorities. Apply the team’s capabilities and expertise to strategic business questions across product, customer, member, portfolio and operational analytics.

• Identify emerging analytical opportunities. Partner with business leaders to frame questions, assess available data, develop analytical approaches and translate findings into actionable recommendations.

• Strengthen data storytelling. Translate complex information into clear, relevant and actionable insights for sponsors, Distribution partners and senior business leaders.

• Drive consistency, efficiency and automation. Simplify reporting and analytical processes, reduce manual effort and create reusable capabilities that scale across Group Benefits.

• Advance the analytics data ecosystem. Partner with Data and Technology teams to establish the data, platforms and capabilities required for reliable, timely and increasingly sophisticated analytics.

• Champion data quality, governance and protection. Ensure reporting and analytical products use trusted data and adhere to enterprise governance, privacy and data protection standards.

• Establish measures of success. Define and monitor adoption, stakeholder value, reporting effectiveness, operational efficiency and advancement of analytical capabilities.

• Drive innovation and continuous improvement. Assess emerging technologies, analytical techniques and business opportunities that can improve sponsor insights and create value across Group Benefits.

• Represent Sponsor Analytics in cross-functional forums. Ensure sponsor reporting and broader analytics requirements are considered in Group Benefits data, product and technology decisions.

Required Qualifications:

• University degree in business, finance, analytics, technology, mathematics, engineering or another quantitative field. An advanced degree is considered an asset.

• Significant leadership experience in analytics, business intelligence, reporting or a related data function, including leading teams through change and transformation.

• Strong experience developing client-, sponsor- or externally facing analytics and reporting solutions and translating complex data into meaningful business insights.

• Demonstrated ability to apply analytics across business problems, including recurring reporting, exploratory analysis, strategic insights and scalable analytical solutions.

• Strong understanding of the Group Benefits business and the needs of plan sponsors, Distribution partners and internal stakeholders.

• Demonstrated experience developing and executing analytics and reporting strategies that balance immediate stakeholder needs with longer-term scalable capabilities.

• Experience partnering with Distribution and client-facing teams and using data visualization and storytelling to communicate with technical and non-technical audiences.

• Experience with modern analytics, business intelligence and data technologies, including dashboards, automated reporting and self-service analytics.

• Ability to identify analytical opportunities, structure ambiguous business questions and translate data into recommendations and business outcomes.

• Strong understanding of data quality, governance, privacy and protection, particularly for sponsor- or external-facing reporting.

• Demonstrated ability to translate business requirements into analytical solutions, challenge requests appropriately and prioritize based on sponsor and business value, strategic alignment and organizational capacity.

• Strong executive communication and stakeholder management skills, with the ability to establish credibility with senior leaders, Distribution partners and cross-functional teams.

• Ability to work effectively in a complex, matrixed organization and align business, data and technology partners around shared objectives.

• Curious, pragmatic and outcome-oriented, with a passion for using data and analytics to improve the sponsor experience, support healthier outcomes and drive better business decisions.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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