Senior Communications Advisor (Retail)

Meridian Credit Union; Toronto; Hybrid; CAD 68,000 - 104,000; Full time

Job summary

A leading credit union in Canada is seeking a Senior Communications Advisor to lead strategic communications for Retail Banking. This role involves providing counsel to executives, developing internal and external communications strategies, and ensuring effective stakeholder engagement. Candidates should have 5 to 7 years of experience in corporate communications, preferably in financial services, and possess excellent communication skills. The position is hybrid, requiring some office presence.

Benefits

Inclusive and collaborative working environment

Tools and technology for effective work

Hybrid work arrangements

Opportunity to learn from industry leaders

Qualifications

• 5 to 7+ years of progressive experience in corporate communications, preferably in financial services.
• Experience developing and implementing communication plans.
• Excellent proofreading and copy editing skills.

Responsibilities

• Act as the lead communications advisor to the COO and other executives.
• Develop and execute integrated communications strategies.
• Lead initiatives for executive visibility and thought leadership.

Skills

Excellent communications skills

Leadership and project management skills

Proficiency in Microsoft Copilot and low-code platforms

Critical thinking and problem solving

Education

Bachelor's degree in Communications or related field

Tools

Microsoft Word

Social media platforms

Power BI

Job description

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Join to apply for the Senior Communications Advisor (Retail) role at Meridian Credit Union

About This Opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

About This Opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

As the strategic communications lead for Retail Banking, this role provides enterprise-level counsel and communications delivery across a broad portfolio to engage, inform, and inspire frontline employees and business executives. The successful candidate will serve as the primary communications advisor to the Chief Operating Officer (COO), SVP of Retail & Wealth, as well as their leadership teams. This role is pivotal in shaping and executing thought leadership, internal communications and engagement, and reputational strategies that support Meridian’s frontline business priorities.

Key Responsibilities :

Communications Planning & Stakeholder Management

• Act as the lead communications advisor to the COO, SVP Retail & Wealth, and VPs in Retail Growth & Advice, Retail Product & Operations, Optimization, and Transformation, providing ongoing communications counsel, planning, support and advice.
• Develop, execute, and measure effectiveness of integrated communications strategies, including internal communications, employee engagement and change communications, aligned with business goals and enterprise priorities.
• Lead executive visibility and thought leadership initiatives, including messaging development, speechwriting, op-eds, internal and external messaging for town halls, newsletters, video scripts, internal and external announcements and events, and intranet, social media and media channels.

Internal Communications

Develop and execute internal communications strategies that support the goals of the Retail business.

Continually identify new communications opportunities for storytelling progress and success of business, while collaborating with Senior Communications Advisor for Wealth, Business Banking, Marketing and Digital, ensuring alignment of communications strategies and plans.

Lead corporate communications programs that integrate line of business messaging and milestones. Partner with Change Management on communication of large projects / initiatives, and provide ongoing counsel and communications tools to support operational communications.

Develop compelling, clear, and concise communications for a frontline and all employee audiences, including memos, scripts, intranet articles, videos, leadership toolkits, town hall presentations, Q&As, surveys, etc.

Event management for strategic events for employees or leadership, as required.

Member-Facing Communications

Provide ongoing counsel on Member facing communications, including identifying, coordinating and executing key Member communications in response to current events as required

Collaborate with External Communications and Marketing teams to leverage social media channels to amplify line of business and Member messaging

Work with leaders as spokespeople to develop social media content and execute through employee sharing platforms to foster thought leadership

Channel Communications Leadership

Support and execute the Retail channel communications like Department Town Halls and department newsletters, and other content vehicles.

Support content creation for ELT and corporate communications, including enterprise town halls, leadership conferences, and strategic updates

Contribute key Line of Business insights, milestones and actions to enterprise-wide communications planning and execution, including campaigns, change initiatives, and leadership events.

Work with other Communications Advisors to integrate storytelling in a cohesive narrative for all employees, ensuring that the line of business portfolio view is well integrated and understood

Qualifications & Experience

5 to 7+ years of progressive experience in corporate communications, preferably in financial services or regulated industries. Branch banking, retail or wealth communications experience is an asset.

Experience developing, implementing and measuring communication plans.

Excellent communications skills, written and verbal across multiple formats and channels.

Excellent proofreading / copy editing skills with attention to details.

Ability and willingness to take initiative and demonstrate leadership and project management skills.

Build trust and alignment across diverse teams and stakeholders and have ability to work with minimal supervision and as part of a team.

Leverage tools like Microsoft Copilot and low-code platforms to streamline workflows and enhance communication delivery.

Distill complex business strategies into clear, actionable insights. Use analytics to measure impact and inform strategy.

Embrace change and continuously seek new ways to improve communication effectiveness

Salary Range : CAD $68,800 to $103,200 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location : 3330 Bloor Street West, Toronto. This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!

We provide you with the tools and technology needed to delight your candidates and clients!

You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.

Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.

This is not your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth , community impact , and future-readiness . As the financial landscape evolves, we’re looking for team members who bring :

Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low / no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.

Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.

Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are :

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here : About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Banking

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