Senior Collections Specialist New Montreal, Quebec, Canada

Lightspeed; Montreal; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Senior Collections Specialist, der in einem dynamischen Team in Montreal arbeitet. In dieser Rolle sind Sie für die Verwaltung komplexer Kundenkonten und die Verbesserung der Inkassoworkflows verantwortlich. Sie werden eng mit den Abteilungen Finanzen und Vertrieb zusammenarbeiten, um sicherzustellen, dass alle Kundenanliegen professionell und effizient behandelt werden. Dies ist eine großartige Gelegenheit für jemanden, der seine Fähigkeiten in einem flexiblen, unterstützenden Umfeld weiterentwickeln möchte. Wenn Sie eine Leidenschaft für Kundenservice und Finanzen haben, könnte dies der perfekte Job für Sie sein.

Benefits

Unbegrenzt bezahlter Urlaub

Flexible Arbeitszeiten

Gesundheitsversicherung

Gesundheits- und Wellnessleistungen

Möglichkeit zur Deckung der Transportskosten

LinkedIn Learning

Freiwilligentag

Elternzeit Unterstützung

Qualifications

• 2+ Jahre Erfahrung in einer Inkassofunktion oder kundenorientierten Rolle.
• Starke Kommunikationsfähigkeiten in Englisch und Französisch.

Responsibilities

• Leiten und Verwalten komplexer Kundenkonten mit anhaltenden Rückständen.
• Analysieren von Altersberichten und Trends zur proaktiven Risikobewertung.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Interpersonelle Fähigkeiten

Kenntnisse der Finanzbranche

Education

Bachelorabschluss in einem relevanten Bereich

Job description

Hi there! Thanks for stopping by.

Are you actively looking for a new opportunity or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Collections Specialist to join our Finance team in Montreal. You will report to the Collections Manager. As a Senior Collections Specialist, you will hold a customer-facing role, primarily responsible for contacting customers with overdue account balances. If you love talking to customers, are familiar with accounting practices, and can remain friendly, calm, and authoritative, then this is the job for you!

What you’ll be doing:

1. Lead and manage complex or high-value customer accounts with persistent delinquency, ensuring timely resolution and minimal write-offs.
2. Analyze aging reports and trends to proactively address risk accounts, recommend strategic actions, and collaborate with Sales, Billing, and Sales Operations.
3. Develop and implement improvements to existing collection workflows and tools to enhance team efficiency and recovery rates.
4. Collaborate cross-functionally with Finance and Sales on customer disputes, contract obligations, and resolution of high-risk accounts.
5. Support audits and ensure compliance with internal controls, privacy laws, and ethical collections practices.
6. Oversee or support the reconciliation of complex accounts and assist with escalated cash application discrepancies.
7. Proceed with and oversee daily cash applications to ensure timely and accurate allocation of customer payments.
8. Identify accounts that have failed the internal dunning process or are subject to bankruptcy, and refer them to third-party collection agencies as appropriate.
9. Review and authorize referrals to collection agencies, ensuring compliance with internal policies and external regulations.
10. Negotiate and resolve customer disputes and payment delays.
11. Own monthly reporting on portfolio performance, collection KPIs, and risk exposure for leadership review.
12. Serve as the escalation point for junior collectors, providing guidance and mentorship on collection strategy, payment negotiations, and customer communication.

What you need to bring:

• 2+ years of experience in a collection function or customer-facing role.
• Strong communication skills in both English and French, including verbal and written proficiency.
• Strong interpersonal and negotiation skills.
• Experience serving as an escalation point.
• Knowledge of the finance industry (asset).

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role, hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to work in a truly flexible hybrid environment (3 days/week in the office).
• Genuine career opportunities in a company creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits to keep you happy, healthy, and (not) hungry:

• Lightspeed RSU program (we are all owners).
• Unlimited paid time off policy.
• Flexible working policy.
• Health insurance.
• Health and wellness benefits.
• Possibility for transit fees to be covered.
• Paid leave assistance for new parents.
• LinkedIn Learning.
• Volunteer day.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and committed to creating an inclusive and barrier-free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world, check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. Founded in 2005 in Montreal’s gay village, our original members were part of the LGBTQ+ community. Inclusion has been core to our ethos from the beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is dual-listed on the NYSE (LSPD) and TSX (LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information according to our Applicant Privacy Statement.