Senior Collections Specialist Montreal, Quebec, Canada

Lightspeed Restaurant; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join Lightspeed as a Senior Collections Specialist in Montreal! You will manage customer accounts, resolving delinquent balances and ensuring professional communication. Be part of a dynamic Finance team and enjoy flexible work arrangements along with diverse benefits.

Benefits

Unlimited paid time off policy

Health and wellness benefits

Transit fees coverage

Paid leave assistance for new parents

LinkedIn learning access

Qualifications

• 2+ years of collections experience.
• Strong understanding of accounts receivable and accounting principles.
• Experience as an escalation point preferred.

Responsibilities

• Lead and manage a portfolio of delinquent customer accounts.
• Respond to billing inquiries with professionalism.
• Oversee cash application processes and reconcile customer accounts.

Skills

Analytical skills

Problem-solving skills

Communication skills

Tools

ERP systems

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Collections Specialist to join our Finance team in Montreal. You will be reporting to the Collections Manager. As a Senior Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

What you’ll be doing:

Collections & Risk Management

• Lead and manage a portfolio of complex or high-value delinquent customer accounts to minimize write-offs and improve recovery rates.
• Analyze aging reports, identify risk patterns, and develop strategic actions in collaboration with Sales, Billing, and Sales Operations.
• Act as the main point of contact for escalated collection cases
• Identify accounts that have failed internal dunning processes or are undergoing bankruptcy and manage third-party collection referrals.
• Respond to and resolve customer billing inquiries with clarity, accuracy, and professionalism, explaining invoicing structures, payment terms, and billing schedules.
• Collaborate with internal teams (Sales, Billing, Finance) to ensure correct application of contractual terms, particularly around customized billing setups (example : quarterly billing for monthly contracts).
• Oversee daily cash application processes to ensure accurate and timely allocation of customer payments.
• Investigate and resolve complex account discrepancies, including misapplied payments, short pays, and unapplied cash.
• Investigate discrepancies and confirm that billed amounts align with total contract value, explaining differences when needed.
• Interpret contract structures and translate them into accurate invoicing and payment schedules.
• Review and reconcile customer accounts to ensure proper allocation of payments and adjustments.

What you need to bring:

We’re a team of 12 people located in North America, Europe and Asia Pacific

We're looking for a candidate who has experience with the following:

• 2+ years of collections experience
• Solid understanding of accounts receivable and basic accounting principles
• Strong analytical and problem solving skills
• Ability to explain billing adjustments, proration, and invoicing discrepancies in a clear and professional manner
• Experience serving as an escalation point
• Experience working with billing platforms or ERP systems (exemple : NetSuite, Salesforce, Chargify, etc.) is a strong asset

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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