Senior Cloud Technical Account Manager , Enterprise Support

Socket.dev; Toronto; On-site; CAD 126,000 - 210,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Senior Technical Account Manager (TAM) to support customers across industries, acting as the principal technical advisor and voice of the customer. You’ll help craft strategies to drive adoption of AWS services, engage with senior leadership on incidents and risk, and ensure operational health of customer environments.

Travel up to 10% or more may be required. This is not a sales role but a high-impact technical leadership position within AWS Enterprise Support.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Responsibilities

• Serve as the principal technical advisor and voice of the customer to AWS Enterprise Support customers across industries.
• Help craft and execute strategies to drive customers’ adoption and use of AWS services such as EC2, S3, DynamoDB, Lambda, CloudFront, IoT, and more.
• Represent AWS within a customer's environment and discuss incidents, trade-offs, support, and risk with senior leadership.
• Provide advocacy and strategic technical guidance to plan and build solutions using AWS best practices and keep environments operationally healthy.

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually