Senior Cloud Support Engineer

Compunnel Inc.; Montreal; On-site; Full time

Job summary

A leading company in IT Services and Consulting is seeking an Assistant Manager with expertise in cloud technologies and engineering support. The role involves providing Level 3 support and improving operational processes while engaging with an international team. Candidates should have strong Linux and Kubernetes skills, alongside experience in cloud computing and Agile methodologies.

Qualifications

• 5 to 7 years of relevant experience required.
• Strong experience in Linux, cloud computing, Kubernetes, and Docker.
• Effective communication skills with developers and engineers.

Responsibilities

• Provide L3 support for private cloud, including on-call rotation.
• Collaborate with internal engineering on component testing and infrastructure upgrades.
• Improve processes for support, documentation, customer engagement, and automation.

Skills

Linux

Cloud Computing

Kubernetes

Docker

TCP/IP

HTTP/HTTPS

Security Protocols

Agile

DevOps

Scripting

Job description

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Primary Responsibilities:

• Provide L3 support for private cloud, including on-call rotation

• Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring

• Create and improve processes for support, including training, documentation, customer engagement, automation, and scripting, incident, problem, and change management

• Work together with L2 teams and other L3 team members internationally

Required Skills:

• 5 to 7 years of relevant experience

• 3 to 5 years of Linux experience.

• Sound knowledge of server infrastructure, virtualization, cloud computing

• Proven Kubernetes and Docker experience

• Excellent understanding of internet and networking protocols, including TCP/IP, HTTP/HTTPS

• Strong understanding of security protocols, e.g. SSL/TLS, Kerberos

• Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution

• Experience with Agile and DevOps/SRE concepts

• Have administrative competence in at least one major scripting language or platform (for example Python)

• Communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members

Nice to have:

• Knowledge of system monitoring in cloud environments, including cloud - specific products and tools

• Experience in developing monitoring architecture and implementing monitoring agents, dashboards, and alerts

• Experience operating in large, enterprise environments

• Experience with maintaining high-availability production systems

• Experience in enterprise-level hosting environments, in particular cloud and container technologies

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Industries

  IT Services and IT Consulting

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