Senior Cloud Deployment Engineer

Pegasystems; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading cloud technology firm is seeking a Senior Cloud Deployment Engineer to ensure the reliability and availability of its cloud services. The role involves working on diverse problems, including troubleshooting environment issues and automating tasks. Candidates should have 7+ years of experience in operational roles and strong knowledge of cloud technologies. This position is remote and requires Canadian Citizenship.

Benefits

Continuous learning and development opportunities

Competitive benefits including pay, bonuses, and equity

Qualifications

• 7+ years in operational or engineering roles with Java applications.
• Extensive Linux administration experience.
• Operational experience with AWS and/or GCP.

Responsibilities

• Provision new environments and upgrade infrastructure components.
• Troubleshoot and resolve environment issues.
• Create and maintain operational runbooks.

Skills

Experience in supporting enterprise cloud environments

Self-motivated and creative

Strong interpersonal skills

Excellent customer service orientation

Quick learner of new technologies

Education

Bachelor’s in Computer Science or related field

Tools

AWS

GCP

Kubernetes

Bash scripting

Apache Tomcat

Linux

Job description

Join to apply for the Senior Cloud Deployment Engineer role at Pegasystems.

Meet Our Team

Due to the nature of the work, Canadian Citizenship is required. This is a remote role in Canada, Pacific Time Zone only.

As a member of the Cloud Operations team, you will be responsible for the reliability and availability of Pegasystems' cloud service offerings. We operate as a global follow-the-sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We promote a culture of diversity, openness, intellectual curiosity, problem-solving, and continuous learning and growth.

Picture Yourself At Pega

You will work on diverse problems, applying your expertise to improve the reliability of the Pega Cloud Platform. You will take ownership of the systems you manage, quickly diagnose issues, understand root causes, and prevent recurrence. Collaboration and communication with customers and internal stakeholders are key to providing top-tier support.

What You'll Do

• Provision new environments and upgrade infrastructure components and applications
• Decommission existing environments
• Troubleshoot and resolve environment issues, perform root cause analysis
• Create and maintain operational runbooks
• Document standard operating procedures
• Participate in testing pre-release product enhancements with Engineering
• Identify automation opportunities to reduce manual tasks
• Develop scripts to automate repetitive tasks
• Coordinate deployment of system updates, patches, and hotfixes
• Monitor ticket queues and distribute workload efficiently
• Respond to escalations and communications promptly
• Prepare handoff documentation for global teams
• Support customers on a rotational on-call basis, including weekend shifts

Who You Are

• Experienced in supporting enterprise cloud environments supporting SaaS applications with a focus on operational excellence and customer service
• Self-motivated, inquisitive, creative, with a passion for continuous improvement and strong interpersonal skills
• Effective in working with global, remote teams
• Quick learner of new technologies, tools, and techniques
• Comfortable in fast-paced enterprise settings
• Customer-obsessed with empathy towards users

What You've Accomplished

Skills and experience in Cloud, Linux, Middleware, and DevOps technologies, including:

• 7+ years in operational or engineering roles with Java applications and Apache Tomcat
• Extensive Linux administration experience
• Operational experience with AWS and/or GCP
• Understanding of cloud infrastructure, platform, and application management
• Microservices architecture experience with Kubernetes (a plus)
• Web server administration (Tomcat, Apache, IIS, Nginx)
• Basic network troubleshooting skills (TCP/IP, DNS, VPN)
• Scripting skills in Bash, Shell, Python, or similar (a plus)
• Bachelor’s in Computer Science or related field
• Certifications like AWS, GCP, or Kubernetes (a plus)

Pega Offers You

• Recognized technology leadership
• Continuous learning and development opportunities
• Inclusive, agile, flexible, and engaging work environment
• Competitive benefits, including pay, bonuses, and equity

Job ID: 22325

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development, IT Services, IT Consulting

Note: This job is active and accepting applications.