Senior Clinical Manager

Bayshore HealthCare; Hamilton; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in home health care is seeking a Senior Clinical Manager to oversee operations and enhance patient care. This role involves supervising Clinical Managers, ensuring compliance with health standards, and building relationships with hospital partners. The ideal candidate will have significant experience in health care, a strong understanding of the Canadian system, and a commitment to providing exceptional service. Join a company recognized for its excellence and dedication to equity, diversity, and inclusion, where your contributions will make a meaningful difference in the lives of patients and their families.

Qualifications

• Current license in good standing as a RPN, MSW, PT, OT in Ontario.
• 10-15 years of progressive experience in health care, preferably home health.

Responsibilities

• Supervise Clinical Managers to ensure compliance with standards.
• Liaise with hospitals and funders to support patient care.
• Implement clinical operations for new Community Bundled Care Programs.

Skills

Patient Care

Customer Service

Team Collaboration

Infection Prevention and Control

Medical Terminology

Education

Graduate of an accredited health care program

Continuing Education Units (CEUs)

Tools

Microsoft Office

PC/Laptop

Smartphone

Job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

The Senior Clinical Manager supports the overall operations of the Bundled Care Programs in collaboration with the Area Director. Build and strengthen relationships between hospital partners & Integrated Care Solutions. Focus on building and maintaining relationships with hospital stakeholders as well as field staff to support patient care.

PRIMARY RESPONSIBILITIES:

1. Supervise and support Clinical Managers to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
2. Oversee and assist Clinical Managers with the integration of patient satisfaction initiatives; ensure that all referred patient concerns and complaints are satisfactorily addressed and documented in a timely manner.
3. Liaise with hospitals, funders or Government programs as required.
4. Liaise with Provincial regulating bodies as required.
5. Oversee and assist with human resources with respect to recruitment and selection, orientation and training, discipline and the probationary/annual performance of field staff.
6. Lead and assist with the implementation of Modified Work Programs for Clinical Managers.
7. Interpret and implement relevant policies and procedures related to the Community Bundled Care Programs.
8. Working with internal stakeholders, ensure that Programs comply with Occupational Health and Safety Standards including having active joint health and safety committees, monthly inspections and reporting incidents as required.
9. Ensure that Programs and staff comply with Public Health standards, Ministry of Health directives and Bayshore policies related to Infection Prevention and Control.
10. Partnering with Clinical Managers, ensure that Programs are meeting Key Performance Indicators.
11. Ensure that cost of bundles are within acceptable levels, responsible for ensuring that overall program costs are meeting Bayshore guidelines.
12. Ensures that Managers maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.
13. Participate in business development as appropriate; assist with the development of contractual agreements for client care and services as required.
14. Participate in strategic planning and market analysis to achieve growth goals.
15. Collaboration with Director, Community Partnerships and/or Director, Integrated Care Solutions on key and shared accounts.
16. Attend and participate in sales, operational or external meetings as requested.
17. Cross train staff to cover absences, as needed.
18. Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees as well as community events.
19. Serve as the on-call manager as required.
20. Serve as the Clinical Manager as required.
21. Participates in projects and champions new initiatives, assigns resources.
22. Implements the clinical operations for any new Community Bundled Care Programs in the province of Ontario.
23. Participate in ongoing internal and/or external continuing education activities.
24. Adhere to Bayshore Policies and Procedures.
25. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
26. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
27. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
28. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
29. Complete other tasks as requested.
30. Exemplifies characteristics of Bayshore Health Care: compassion, excellence and reliability.

MINIMUM REQUIREMENTS:

1. Current license in good standing as a RPN, MSW, PT, OT in province of Ontario.
2. Graduate of an accredited and approved program.
3. 10 – 15 years of progressive experience in health care, preferably home health care & hospital.
4. Completed Continuing Education Requirements (CEUs) as required by regulation.
5. Demonstrated record of building and maintaining referral relationships.
6. Demonstrated knowledge of the Canadian health care system including; OHIP, insurance & private pay.
7. Knowledge of medical terminology, patient care best practices and infection prevention and control.
8. Ability to provide excellent customer service.
9. Demonstrated ability to work well in a team environment.
10. Working knowledge of business office technologies: PC/laptop w Microsoft Office applications, smartphone, website/internet, email.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.