Senior Client Systems Analyst, Workplace Solutions

Export Development Canada; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A Canadian financial services firm seeks a Senior Client Systems Analyst. This hybrid role involves overseeing desktop technology delivery, collaborating with vendors, and ensuring effective endpoint management. The ideal candidate has 5+ years of experience, strong analytical skills, and a relevant degree. Comprehensive benefits and a focus on work-life balance are included.

Benefits

Comprehensive benefits package

Work-life balance

Professional development opportunities

Inclusive culture

Wellness programs

Community engagement

Qualifications

• Minimum of 5 years' experience as a subject matter expert in desktop technology.
• Proven record in transitioning to new endpoint technologies.
• Interprets business challenges and recommends best practices.

Responsibilities

• Execute tasks related to design, development, integration, and operation of information systems.
• Evaluate effectiveness of existing systems and recommend improvements.
• Provide expert-level support for complex technical issues.

Skills

Endpoint Management

Microsoft 365 (Office Apps, SharePoint Online, Exchange Online, Teams)

Windows Desktop Operating Systems

Mobile Device Management (MDM)

Analytical skills

Problem-resolution skills

Strong communication skills

Education

Undergraduate degree in Computer Science, MIS, or related field

Job description

Overview

Application deadline: October 8th, 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Senior Client Systems Analyst, Workplace Solutions

Employment Type: Permanent

Compensation Details: #LI-Hybrid

Location: Hybrid work environment; 2 days per week in office (subject to change). This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. Relocation assistance is available for eligible candidates.

About EDC:

Export Development Canada (EDC) empowers Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: Competitive compensation and benefits package, work-life balance, and the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: Hybrid options, paid vacation, corporate closure period, summer early Fridays, and no-meeting Fridays.
• Professional Development: Training programs, workshops, and language training.
• Inclusive Culture: Diverse and inclusive workplace that values equal opportunity and diverse ideas.
• Wellness Programs: Wellness initiatives, mental health support, and fitness programs.
• Community Engagement: Volunteer opportunities and social responsibility programs.

Team Overview

The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, aims to empower customers and colleagues with secure and reliable digital experiences. Objectives include:

• Define and sustain the integrated technology target state and data model to enable EDC’s 2030 business transformation.
• Establish and manage a rolling 3-Year Digital Roadmap to sequence technology outcomes.
• Keep pace with industry trends and emerging technologies to stay relevant in the market and grow Canadian global trade.
• Lead integrated digital, data, infrastructure, and cybersecurity implementations to create excellent experiences.

Workplace Solutions supports organizational communication, collaboration, and business operations. The Technical Lead designs, develops, integrates, and implements solutions through software and infrastructure, covering project delivery, software maintenance, vendor collaboration, and alignment with IT standards and business requirements. In collaboration with the Workplace Solutions Technical Lead, the Client Systems Analyst partners with managed service providers to deliver solutions and oversee operational support.

This role performs all aspects of desktop technology delivery, including collaborating with vendors, translating business requirements into viable solutions, testing, and deployment.

What you will be doing

• Execute tasks related to design, development, integration, and operation of information systems.
• Evaluate effectiveness of existing systems and recommend improvements.
• Interpret system models and coordinate with delivery teams and third-party vendors.
• Maintain standards for system deployment, testing, and governance.
• Provide expert-level support for complex technical issues and manage full solution lifecycle.
• Ensure system security, performance, and availability through proactive monitoring and configuration.
• Administer and configure mobile devices for end users using Office365, Intune, Hybrid (SCCM with Intune), and Azure Active Directory.
• Advocate for end users and escalate issues as needed; maintain clear communication.
• Monitor health, performance, and stability of endpoint infrastructure and plan long-term improvements.
• Execute tasks and projects related to endpoint technologies such as workstations and laptops.

What we are looking for

• Undergraduate degree in Computer Science, MIS, or related field
• Minimum of 5 years' experience as a subject matter expert in:
• Endpoint Management
• Microsoft 365 (Office Apps, SharePoint Online, Exchange Online, Teams)
• Windows Desktop Operating Systems
• Mobile Device Management (MDM)
• Proven record in transitioning to new endpoint technologies and evolving endpoint systems
• Strong communication skills; ability to create and maintain technical processes
• Analytical and problem-resolution skills; works independently with guidance in complex situations
• Interprets business challenges and recommends best practices

What will make you stand out

• Microsoft 365 Certified: Collaboration and Communications Engineer
• Microsoft 365 Certified: Teams Administrator
• Microsoft 365 Certified: Endpoint Administrator
• Microsoft 365 Certified: Azure Virtual Desktop
• Bilingual in English and French

Eligibility

EDC is committed to fair employment practices. Preference may be given to candidates legally eligible to work in Canada at the time of application (citizens or permanent residents). Candidates must meet government security screening requirements. The position is open to those who meet all essential requirements and submit applications by the closing date. Ready to make a difference? Apply today.

For more information, visit our website: https://www.edc.ca

EDC's Commitment to Employment Equity

EDC is dedicated to fostering employment equity and building a diverse workforce. We are committed to a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. We encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. If you require accommodation during the recruitment process, please contact [e-mail].

Your application must clearly demonstrate how you meet all requirements. We thank all applicants for their interest; only those selected for an interview will be contacted. Qualified candidates may be considered for similar roles at EDC.