Senior Client Service Manager, Trade Finance- EN

RBC; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

RBC is seeking a Senior Client Service Manager in Trade Finance to provide exceptional client support across multiple banking segments. This role requires strong communication skills, operational risk understanding, and experience in trade finance to enhance client satisfaction and streamline operations.

Benefits

Opportunities for challenging work

Dynamic and collaborative team environment

Ability to make a lasting impact

Qualifications

• 3-5 years of experience in trade finance/operations.
• Good understanding of operational risk related to trade transactions.
• Bilingualism (English and French) required.

Responsibilities

• Primary point of contact for clients for product support.
• Proactively identify problems and resolve or escalate them.
• Liaise with internal teams to ensure service delivery.

Skills

Client service

Interpersonal skills

Communication

Problem solving

Education

Bachelor's degree in business or related area

Tools

Microsoft Office

Job description

Senior Client Service Manager, Trade Finance- EN

Join to apply for the Senior Client Service Manager, Trade Finance- EN role at RBC

Senior Client Service Manager, Trade Finance- EN

1 week ago Be among the first 25 applicants

Join to apply for the Senior Client Service Manager, Trade Finance- EN role at RBC

What is the opportunity?

As the the Senior Client Service Manager of Trade Finance you will provide ongoing customer support for Global Trade and Receivables Finance (GTRF) solutions. In this role, you will work across various customer segments including Global Banking and Markets, Commercial Banking and Private Banking to deliver consistent, high-quality support to ensure an excellent client experience.

Job Summary

Job Description

What is the opportunity?

As the the Senior Client Service Manager of Trade Finance you will provide ongoing customer support for Global Trade and Receivables Finance (GTRF) solutions. In this role, you will work across various customer segments including Global Banking and Markets, Commercial Banking and Private Banking to deliver consistent, high-quality support to ensure an excellent client experience.

What will you do?

• Primary point of contact for our clients for ongoing day-to-day product, transactional and operational support
• Deliver a differentiated client experience through efficient, effective and transparent operations processes and activities
• Proactively identify problems and take ownership to resolve and/or escalate with a sense of urgency, communicating to appropriate management and team members to mitigate client, operational and fraud risk
• Liaise with internal teams and/or product partners to ensure the highest standard of service is delivered to clients and relationships teams
• Maintain an awareness of the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change
• Follow all internal controls and relevant compliance requirements and closely monitor associated risks
• Regularly review processes and procedures to make recommendations to streamline workflow and share best practices across the function
  
  

What do you need to succeed?

Must-have:

• 3-5 years of experience in trade finance/operations
• Good understanding of operational risk related to the underlying trade transactions, trade finance, receivables finance
• Demonstrated client service experience
• Strong interpersonal, influencing and communication skills
• Proficient Microsoft Office skills including advanced Excel skills for analysis/reporting
• Self-motivated and solutions-oriented, with ability to work independently and within team
• Strong attention to detail
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
  
  

Nice to have:

• Experience supporting commercial and corporate clients
• Bachelors degree in business or related area
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
  
  

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

Address:

2001 AV MCGILL COLLEGE, BUR 300:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-06

Application Deadline:

2025-06-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Banking and Financial Services

Referrals increase your chances of interviewing at RBC by 2x

Get notified about new Senior Client Services Manager jobs in Montreal, Quebec, Canada.

Strategic Customer Success Manager - Work Remotely

Senior Customer Success Manager, Service

Senior Customer Success Manager - Manufacturing

Bilingual Senior Customer Success Manager (Temporary Replacement – 12 to 14 Months)

Customer Success Manager – Chatter by Stingray

Customer Success Manager – Chatter by Stingray

SENIOR COMMERCIAL ACCOUNT MANAGER – Across Quebec - Future opportunities

SENIOR COMMERCIAL ACCOUNT MANAGER – Across Quebec - Future opportunities

SENIOR COMMERCIAL ACCOUNT MANAGER – Across Quebec - Future opportunities

SENIOR ACCOUNT MANAGER, FINANCING – TECHNOLOGY INDUSTRY - Montreal

Commercial(e) Account Manager (60%) / Business Developer (40%)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.