Senior Client Project Manager

Intello Technologies Inc.; Toronto; Hybrid; CAD 95,000 - 143,000; Full time

Job summary

A leading technology solutions provider is seeking a seasoned project manager to lead complex programs. This role requires strong financial management skills, bilingual communication, and a strategic mindset. Join a diverse team focused on delivering exceptional customer experiences and driving innovation in a fast-paced environment. You will manage significant projects, ensuring alignment with organizational goals while fostering a high-performance culture.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth and learning opportunities

Qualifications

• 7+ years of program/project management experience in complex engagements.
• Thorough understanding of project management methodologies.

Responsibilities

• Deliver quality multi-PLT/stream, large, complex programs.
• Capture and track project financials, reporting on status.

Skills

Bilingualism

Financial Management

Compelling Communication

Decisive Nature

People Leadership

Strategic Mindset

Education

PMP designation

Tools

Scrum master certification

Lean Six Sigma Black Belt

ITIL certification

Job description

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Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?

Are you a naturally curious person that believes learning is a continuous journey?

Lead projects and programs that make a difference to our customers!

Our team and what we’ll accomplish together

The TELUS National Solutions Delivery Customer Program Management Office (NSD CPMO) team is passionate about providing best-in-class project management and support to TELUS Business Solution team’s largest customers. We’re not your traditional project management team. Highly motivated and driven, we strive to deliver industry-leading customer experiences. We focus on balancing TELUS’ operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery.

What you’ll do

• Project Management Experience: Deliver quality multi-PLT/stream, large, complex programs
• Strategic Mindset: Develop a strategic vision and correlating priorities to lead the team through delivery
• People Leadership Skills: Leverage the leader/coach model to drive a high-performance team culture
• Financial Management Skills: Capture and track project financials, reporting on status and measuring overall profitability
• Operational Know-How: Operational best practices in service delivery, assurance and customer care
• Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
• Decisive Nature: Analyze data to make decisions and problem solve to align with the corporate strategic vision
• Love of a Fast-Paced, Innovative Environment: Leading in a continuously changing, dynamic environment including digital innovation projects
• Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey

Qualifications

What you bring

• Bilingualism English and French (mandatory)
• PMP designation - thorough understanding of project management methodologies, principles and practices
• 7+ years of program and/or project management of major, complex engagements managing cross-functional programs and stakeholder groups
• A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
• Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes
• Security clearance: Candidates must have, or meet, Provincial and Federal security clearance requirements
• Ability to travel

Great-to-have

• Scrum master certification, Lean Six Sigma Black Belt and ITIL certification, or equivalent designation
• Experience with public sector customers is desirable

Intermediate knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

Salary Range: $95,000-$143,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.