Senior Client Delivery Analyst (70309755)

Sodexo; Mississauga; Hybrid; CAD 80,000 - 85,000; Full time

Job summary

Sodexo is seeking a Senior Client Delivery Analyst for their IT team, focusing on ITSM projects, network infrastructure management, and vendor coordination. This hybrid role offers flexible working conditions and the opportunity to influence operational processes while ensuring compliance with industry standards. Ideal candidates have a relevant Bachelor's degree, at least 5 years of experience, and strong troubleshooting skills. Join a company committed to a healthy work environment and employee development.

Benefits

Flexible work environment

Competitive compensation & benefits

Training and development programs

Opportunities for growth

Corporate responsibility & sustainability

Qualifications

• Minimum 5 years of experience in server and networking equipment.
• Fluent written and oral English required; French is an asset.
• Ability to provide Level 3 support for users.

Responsibilities

• Coordinate and support ITSM projects including technology refreshes.
• Maintain in-unit network infrastructure and compliance with PCI DSS.
• Manage external vendors ensuring timely delivery of services.

Skills

Technical troubleshooting

Project management

Customer Service

Education

Bachelor's degree in business or technology

Tools

CompTIA Network+

CCNA

Microsoft certifications

ITIL

PMP

Job description

Company Description

Salary Range: $80,000-85,000 CAD

Grow your career with a company that shares your passion! Sodexo is seeking a Senior Client Delivery Analyst to join our Information Systems & Technology team.The role can be based out of theBurlington head office,with hybrid work options available. We offer flexible work arrangements, including the possibility of remote work depending on location.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description

How You'll Make an Impact:

• Coordinate, support and participate in ITSM projects including new unit openings, technology refreshes as well as localization of global initiatives.
• Define and maintain technical standards for in-unit network infrastructure, ensure all systems comply with PCI DSS standards.
• Design implements maintain and document in unit network infrastructure including firewall, switch, and access point configuration.
• provide level 3 support for PC, servers, and network infrastructure.
• Develop workflows and functional requirements documentation to improve operational processes.
• Proficiency in troubleshooting networks, project management, and the ability to manage multiple priorities is essential.
• Coordinate and manage external vendors and contractors, (ISP, Network and power cabling, 3rd party smarthands etc.), ensuring services are being delivered on time.

Qualifications

What You'll Need to Succeed:

• Bachelor’s degree in business or technology, along with a minimum of 5 years of experience in server and networking equipment
• Industry certifications (e.g., CompTIA Network+, CCNA, Microsoft, ITIL, PMP), considered an asset.
• Strong technical troubleshooting and project management skills.
• Ability to provide Level 3 support to end users for PC, software and hardware
• Strong Customer Service Skills.
• Must be able to develop and/or modify moderately complex information systems.
• Must understand applicable business systems and industry requirements
• Ability to act as a resource/consultant to internal/external customers.
• Fluent written and oral English. French is an asset.

Additional Information

What MakesSodexoDifferent:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. Youbelongin a company that allows you toactwith purpose andthrivein your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshere
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

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