Senior Client Advisor - Personal Lines

Cim; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Marsh in Montreal is seeking a Senior Client Advisor - Personal Lines to join our Account Management team in a hybrid role requiring a minimum of three days in the office.

You will service High Net Worth clients, analyze needs, quote coverages, manage renewals, and collaborate with carriers and internal partners to provide timely, compliant service.

The position requires AMF licensing in Quebec or elsewhere, full bilingual fluency, and a proactive, client-first mindset.

Qualifications

• AMF license in Quebec or another province.
• Bilingual in English and French.
• Strong interpersonal, presentation, communication, and negotiation skills.
• Excellent organizational and time-management abilities with attention to detail.

Responsibilities

• Respond to client requests and inquiries across multiple channels promptly and professionally.
• Analyze, counsel and recommend coverages; identify gaps and cross-sell opportunities.
• Provide quotations and market proposals; prepare applications and submit per carrier guidelines.
• Conduct annual renewal reviews to adapt coverage and pricing to client needs.
• Obtain claims information empathetically and submit to carriers timely; educate clients on claims.
• Proactively pursue new business opportunities and write profitable business.
• Maintain prospect and client data in the broker management system and ensure receivables are current.
• Build and maintain referral relationships with clients and carrier partners.
• Attend mandatory training ensuring compliance and professional standards.
• Keep licenses current with required hours.
• Set high standards and exercise sound judgment and strategic thinking.

Skills

Interpersonal skills

Presentation skills

Communication skills

Negotiation skills

Time management

Education

College/University degree

Tools

Broker Management System (TAM/EPIC)

MS Office (Word, Excel, Outlook)

CRM systems

Job description

We are seeking a talented individual to join our Account Management team at Marsh as Senior Client Advisor - Personal Lines. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be joining a positive, dynamic, experienced, and tenured team of insurance professionals who focus on Personal Lines in the High Net Worth segment of Marsh's Private Client Services. In Montreal, there is a team of 6 colleagues including Client Advisors, Client Representatives, and leadership. Nationally the High Net Worth segment consists of approximately 40 colleagues with offices in Vancouver, Calgary, Toronto & Montreal.

In the first few months, you will get to know your team, the clients that you will be servicing and the Marsh culture as well as being acquainted and registered for all relevant Marsh Benefits. You will also learn about Marsh processes, workflows, service standards, best practices and compliance and complete all required training courses and modules as they relate. You will also shadow some of your colleagues in the same role and we will arrange for product & portal training with all carriers as needed in addition to ensuring proficiency with our Broker Management System and MS Office applications.

We will count on you to:

• Respond to client requests and inquiries across a number of channels in a prompt and professional manner and ensure timely and accurate completion and/or submission of client requests in accordance with carrier guidelines.
• Analyze, counsel and recommend coverages, identify and fill coverage gaps, identify cross sell opportunities etc.
• Provide quotations and market proposals to explain and select coverages based on a thorough discovery and needs analysis and prepare applications and submit in accordance with carrier guidelines and timelines
• Proactively engage and complete annual renewal reviews to ensure clients ever changing needs from a coverage and pricing perspective are maintained either over the phone or in person visits whenever required
• Obtain claims information in an empathetic, accurate and delicate manner and submit to the carrier in a timely manner and provide claims education to all clients
• Possess a growth mindset and strive to close on new business opportunities with a concerted effort in writing profitable business and monitor that profitability going forward.
• Utilize the broker management system in an accurate and timely manner to enter and maintain all prospect & client account information and ensure accounts receivables are always collected and current
• Establish & maintain strong, productive and ongoing referral relationships both internally & externally as well as with all clients, centers of influence and carrier partners
• Proven personal credibility, accountability and acts with integrity and reputation
• Attend and participate in all mandatory training for compliance, service, product, systems & processes to ensure all regulatory requirements are met and complies with all best practices, professional standards, internal policies, and procedures.
• Fill all annual insurance licensing requirements and obtain courses and track all necessary hours to keep licenses current and in good standing at all times
• Set & strive to reach high standards for goals that result in top quality results
• Exercise sound judgement, strategic thinking, be solution driven and possess strong problem solving skills

What you need to have:

• AMF licensed in Quebec or other provinces
• Must be fully bilingual and fluent in both English and French
• A positive attitude with excellent interpersonal, presentation, communication (oral & written) and negotiation skills
• Strong organizational & time management skills with a great attention to detail and a proven ability to manage multiple priorities, deliver timely and accurate work products with a client service focus, a comfort dealing with successful & accomplished individuals and high level executives and respond with a sense of urgency as required.

What makes you stand out?

• A positive & motivating team player with a strong work ethic and an unwavering commitment to delivering professionalism and expertise to our clients and colleagues alike
• RIBO license an asset
• 5-10+ year's experience in Personal Lines, to include client facing experience and exposure to high net worth clients & carriers
• College/University degree an asset
• Strong entrepreneurial spirit with a proven track record of rounding out accounts, prospecting and successfully signing new clients
• Strong insurance knowledge across all asset classes which enables wholesome discussions on various topics such as underwriting, pricing, claims, cross border exposures to name a few
• Proficiency in The Agency Manager (TAM/EPIC) Broker Management Systems as well as MS Office products such as Word, Outlook and Excel

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.