Senior Clerk

NBC; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Montreal seeks a Senior Operations Clerk to manage administrative processes and enhance customer service. This role includes responsibilities such as processing files and improving operations. Candidates should hold a high school diploma and possess administrative skills. The position offers flexible scheduling with perks that include health programs and a pension plan.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Qualifications

• High school diploma holder.
• Proficiency in administrative skills.
• Experience providing fast and efficient customer service.
• Knowledge of the Office suite.

Responsibilities

• Process and follow up administrative files.
• Update work processes according to quality standards.
• Collaborate to resolve operational problems.
• Ensure compliance and risk management.

Skills

Customer service

Administrative skills

Teamwork

Learning agility

Problem-solving

Education

High school diploma

Tools

Office suite

Collaboration tools

Job description

Attendance

Hybrid

Job number

27302

Category

Support

Status : Temporary 6 months

Type of Contract

Temporary

Number of months

6 months

Schedule : Full-Time

Full Time / Part Time?

Full-Time

Posting date

03-Jul-2025

Location : Montreal, Quebec

City

Montreal

Province / State

Quebec

Area(s) of interest : Operations

A career as a Senior Operations Clerk at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and proactivity, you take charge of administrative needs and respond to requests from customers and partners.

Your job

• Take charge of the processing and administrative follow-up of files
• Participate in the updating of work processes and procedures according to quality standards
• Collaborate in the resolution of identified operational problems
• Raise issues or opportunities for improvement
• Ensure compliance and risk management compliance
• Actively participate in your development and that of your peers

Work schedules are flexible and include telecommuting or daily presence in the office depending on operational needs. They can vary depending on the team and are mainly during the day. The position reports to the Director and you collaborate with your team members on a daily basis in the processing of the sector's activities. We know that we can count on our colleagues to share knowledge and help each other.

Prerequisite

High school diploma holder

Administrative skills

Propensity to provide fast and efficient customer service

Have knowledge of the Office suite and collaboration tools

Computer skills

Ability to identify and raise avenues for process improvement

Ability to prioritize and manage multiple files simultaneously

Learning ability and curiosity

Languages : French

Skills

Administration Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!