Senior Claims Manager

10 Ledcor Industries; Vancouver; On-site; CAD 174,000 - 239,000; Full time

Job summary

A leading construction company in Vancouver, BC, is seeking an experienced Senior Claims Manager to oversee the claims program. You will manage a team, provide strategic guidance, and ensure compliance with insurance policies. Candidates must have a minimum of 10 years in claims, including supervisory experience. This role offers competitive compensation ranging from $127,200 to $173,250 annually.

Benefits

Comprehensive rewards package

Opportunities for skill development

Recognition as a top workplace

Qualifications

• Minimum 10 years of experience in a claims environment, including at least 5 years in a supervisory role.
• Proven expertise in adjusting complex claims across various insurance lines.
• Broad industry experience in construction, exposure to aviation and marine claims considered a plus.

Responsibilities

• Oversee the management of 350-500 self-insured claims annually.
• Provide strategic guidance on complex insurance claims.
• Lead and develop a high-performing claims team.

Skills

Claims compliance

Communication skills

Analytical skills

Negotiation skills

Tools

RMIS systems

Microsoft Office

Data management tools

Job description

As the Senior Claims Manager, you will lead Ledcor's enterprise-wide claims program, overseeing the full lifecycle of insurable claims from notice of loss through to final settlement. You will provide strategic direction on claims resolution, develop and implement efficient processes, and ensure strict compliance with policy and regulatory requirements.

In this role, you will build and maintain strong relationships with internal and external stakeholders across various industries and jurisdictions. You will manage and advocate for Ledcor's interests in claims involving a broad portfolio of corporate and project-specific insurance policies in both Canada and the U.S. Additionally, you will lead and mentor a team of claims professionals, offering guidance, support, and professional development opportunities to drive performance and ensure effective claims handling across the organization.

The ideal candidate has a passion for claims compliance, strong communication skills, and a solid understanding of corporate best practices. Join our Risk Management team in Vancouver, BC!

Essential Responsibilities:

1. Oversee the end-to-end management of 350-500 self-insured claims annually across 40 policies covering property, auto, equipment, liability, and specialty claims.
2. Provide strategic guidance on complex insurance claims across all business areas, leveraging industry, legal, and policy expertise.
3. Lead and develop a high-performing claims team through mentoring, performance metrics, training, and the implementation of technology and best practices to drive efficiency and outcomes.
4. Manage complex property, liability, and specialty claims across Canada and the U.S., from initial loss through settlement, coordinating third-party specialists, and advocating for coverage to minimize exposure and secure optimal outcomes.
5. Provide strategic claims guidance to operating groups, balancing operational goals with cost-effective resolution strategies, pursuing recoveries, and representing Ledcor in negotiations and settlement conferences.
6. Oversee the Risk Management Information System (RMIS), ensuring accurate claims tracking, reporting, and system enhancements to support operational groups and senior executives.
7. Collaborate with finance and reporting teams to align data structures, enhance KPIs, and develop dashboards for effective claims analysis.
8. Manage the financial aspects of the claims program, including invoice approvals, reserving strategies, and loss reporting, while coordinating with captive insurance managers for accurate claim submissions and cost forecasting.
9. Serve as the primary claims management expert and liaison for internal stakeholders and external partners, leading insurer negotiations, supporting insurance strategy and renewals, and fostering strong relationships with brokers, adjusters, and insurers to enhance reputation and ensure compliance.

Qualifications:

• Minimum 10 years of experience in a claims environment, including at least 5 years in a supervisory role.
• Proven expertise in adjusting complex and litigated claims across general liability, construction, professional, and environmental impairment lines.
• Broad industry experience, primarily in construction (Canada and U.S.), with exposure to aviation and marine claims considered an asset.
• Proficient in RMIS systems, Microsoft Office, data management tools, and business intelligence reporting platforms.
• Strong analytical, negotiation, and communication skills (both verbal and written).

Compensation:

127,200 - 173,250 USD annually

This is the expected base pay range for this role. Individual base pay will be determined based on experience, knowledge, skills, education, and location.

Our comprehensive rewards package supports your physical, mental, and financial well-being. We offer challenging work and opportunities for skill and knowledge development.

Additional Information:

Ledcor Group of Companies is one of North America's most diversified construction companies, built on a history of successful projects.

Our workplace culture has been recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity:

At Ledcor, we believe diversity, equity, and inclusion are integral to everything we do. We are proud to be an equal-opportunity employer. All qualified individuals are encouraged to apply.

We are committed to building an inclusive culture of empowerment and belonging. Adjustments are provided throughout our hiring process upon request. For more information, visit our I&D page.

Required Experience: Manager

Key Skills: Corporate Paralegal, Baan, IT Sales and Marketing, Civil Quality Control, ActiveX, JBoss

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Yearly Salary: 127,200 - 173,250 USD