Senior Claims Leader, TPA & Delegated Authority

DGA Careers Inc.; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision benefits from

Health spending account

Employee assistance program

RRSP with employer match

Employee share purchase plan

Flexible hours

Personal days

Job summary

DGA Careers is seeking a Claims Manager for its Canadian TPA claims operation in the Greater Toronto Area. The hybrid 3-day-in-office arrangement supports a leadership role overseeing ~4 supervisors and ~30 adjusters nationwide.

The role focuses on coaching leaders, maintaining technical oversight across property and casualty lines, and driving quality and process improvements while supporting financial performance.

Qualifications

• About 10 years of claims experience, including proven people leadership.
• Strong technical knowledge across property and casualty lines, including commercial auto.
• Experience at an independent adjusting firm, a TPA, or an insurer.
• Ability to obtain adjusting licences in multiple provinces.
• A valid driver's licence for occasional local travel.

Responsibilities

• Lead and develop the leadership team.
• Provide technical oversight across property, casualty, and auto claims.
• Manage authority and controls, ensuring proper client escalations.
• Champion quality through file reviews and audits, improving outcomes.
• Partner with clients and insurers, managing agents and brokers.
• Turn data into action using claims data and MI to identify risks and improvements.
• Drive continuous improvement by refining workflows, processes, and technology.
• Support financial performance through billing, expenses, and receivables.

Skills

Leadership

Claims experience

Property & casualty knowledge

Licence / adjusting licences

Education

Agents License

Post secondary education

Job description

DGA Careers is seeking a Claims Manager for its Canadian TPA claims operation in the Greater Toronto Area. The hybrid 3-day-in-office arrangement supports a leadership role overseeing ~4 supervisors and ~30 adjusters nationwide.

The role focuses on coaching leaders, maintaining technical oversight across property and casualty lines, and driving quality and process improvements while supporting financial performance.