Senior Claims Leader – Property - 9824

DGA Careers; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance recruiting firm is seeking an experienced Senior Claims Leader in Ottawa to lead a high-performing team in property claims management. The ideal candidate should have a strong background in large loss claims, proven leadership skills, and a passion for continuous improvement. This role offers competitive compensation, a bonus structure, and a flexible hybrid work environment, focusing on collaboration and innovation.

Benefits

Competitive compensation and benefits

Pension plan

4 weeks vacation

Volunteer days

Qualifications

• In-depth knowledge of large loss property claims, both commercial and residential.
• Proven leadership experience in the insurance industry.
• Experience with process optimization.

Responsibilities

• Lead a team of property file handlers to deliver outstanding outcomes.
• Develop and monitor claims standards and compliance measures.
• Identify inefficiencies impacting customer service and financial performance.

Skills

Leadership in insurance

Communication skills

Analytical skills

Problem-solving

Continuous improvement methodologies

Education

Post-secondary education and CIP / FCIP designation

Job description

My client is seeking an experienced Senior Claims Leader to lead a team of skilled examiners and large loss file handlers. This is a high-impact leadership role, ideal for someone who’s passionate about people leadership, property claims, and driving continuous improvement — while balancing exceptional customer service, risk controls, and the efficient management of high-value claims.

Responsibilities

• Lead a team of property file handlers, including large loss claims specialists, ensuring delivery of outstanding customer, people, and financial outcomes.
• Foster an environment where people can do their best work and grow their careers, building team capability for both current and future business needs.
• Identify and remove inefficiencies or “waste work” that impact customer service, employee experience, and financial performance.
• Develop, enhance, and monitor claims standards, best practices, compliance measures, training programs, and project management initiatives.
• Provide oversight and authority to ensure accurate indemnity spend on the most complex and high-value property claims, with a focus on commercial losses.
• Partner with other business units — such as recovery, underwriting, and complaints — to align strategies and improve overall performance.
• Leverage data insights and team expertise to identify opportunities for performance improvement, enhanced customer experience, and optimized financial results.
• Lead change initiatives, inspire engagement, and foster a culture of ownership, agility, transparency, inclusion, curiosity, and respect.

Qualifications

• Post-secondary education and a CIP / FCIP designation (or working towards).
• In-depth knowledge of large loss property claims, including both commercial and residential, with experience as a large loss adjuster or examiner.
• Proven leadership experience in the insurance industry, with strong performance management and talent development skills.
• Experience with continuous improvement methodologies or training in process optimization.
• Excellent communication, advocacy, and influence skills, with the ability to engage stakeholders at all levels.
• Strong analytical and problem-solving abilities, using data to drive decisions and improve team performance.
• Creativity, curiosity, and the ability to think critically under pressure.

Why Join This Team

• Lead a high-performing team in a strategic, decision-making role.
• Work in a flexible hybrid environment with a focus on collaboration and innovation.
• Competitive compensation and benefits package, plus professional development support.
• Be part of a workplace culture that values diversity, inclusion, and continuous growth.

If you’re ready to lead a dynamic team and make a measurable impact in property claims leadership, we’d love to hear from you.

Compensation : Competitive salary, bonus up to 30%, benefits, pension plan, share plan, 4 weeks vacation, volunteer days…

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.