Senior Claims Examiner

Howden; Canada; Hybrid; CAD 151,000 - 176,000; Full time

Job summary

A leading insurance firm in Canada is seeking a Senior Claims Examiner to manage liability claims. This role focuses on investigating claims and ensuring regulatory compliance. Candidates should have at least 7 years of experience in claims management and excellent communication skills. The position offers a competitive salary range of $110,000-$128,000 and a hybrid work environment.

Benefits

Unlimited PTO

401k with company match

Paid volunteer days

Medical, dental, and vision benefits

Qualifications

• 7+ years of general liability claims experience required.
• Professional designations (CPCU, SCLA, AIC, JD) are a plus.
• Ability to manage multiple claims and competing priorities.

Responsibilities

• Investigate claims and analyze policy coverages.
• Handle third-party liability claims involving bodily injury.
• Ensure compliance with state regulatory requirements.

Skills

Claims management

Risk evaluation

Written communication

Verbal communication

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a Senior Claims Examiner

Classification: Exempt

Division: Claims

Reports to: Claims Manager

Travel: 0-10%

Work Environment: Remote/ Hybrid

Salary Range: $110,000-$128,000

Overview

DUAL North America is seeking a Senior Casualty Examiner for the Liability Claims team. At DUAL, Sr. Casualty Examiners play a critical role in managing moderate to high exposure claims with accuracy and efficiency, while complying with state regulatory requirements. In this role, you will investigate claims, analyze policy coverages, and collaborate with internal and external stakeholders to ensure claim resolution. Supporting the Liability Claims team, you will independently manage a diverse portfolio of moderate to high exposure third-party auto and general liability claims involving bodily injury and property damage. This role also involves setting and reviewing reserves, participating in mediation and settlement conferences, and collaborating with internal partners to ensure compliance and continuous improvement.

Role responsibilities

• Make initial contacts with interested parties
• Handle moderate to high exposure third-party liability claims involving bodily injury and property damage
• Evaluate and resolve third-party bodily injury and property damage claims
• Analyze coverage and draft coverage position letters as needed
• Conduct liability investigations
• Comply with DOI regulations
• Assign defense counsel and communicate regularly to formulate an agreed upon litigation plan and legal budget on cases that go into litigation
• Coordinate the retention of experts, subject to an agreed upon budget
• Establish timely indemnity and expense reserves based on an exposure analysis that is documented in the claim file, revisiting reserve adequacy on a continual basis
• Draft well written and comprehensive captioned reports to request reserve and settlement authority on higher exposure cases that outline all critical aspects of the case in preparation for roundtable presentations to the carrier partners
• Travel up to 10% to attend mediations, settlements conferences and trials on appropriate cases
• Keep current on key changes in case law and industry trends
• Assist underwriting and other business partners

Key requirements

• Bachelor’s degree preferred
• Professional designations (CPCU, SCLA, AIC, JD) are a plus
• 7+ years of general liability claims experience is required with consistent high level of performance and achievement
• Must be licensed or has the ability to become licensed in all required states
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Advanced knowledge of end-to-end claims handling, including litigation
• Knowledge of industry trends and legal developments affecting claims handling
• Ability to manage multiple claims and competing priorities
• Ability to adapt to evolving regulatory and legal environments
• Complete assigned tasks correctly, on time and able to learn quickly
• Self-motivated and demonstrating attention to detail
• Be able to work independently for extended periods
• Excellent written and verbal communication skills as well as general business understanding
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment
• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer

What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.