Senior Claims Analyst

Enbridge; Toronto; Hybrid; CAD 72,000 - 98,000; Full time

Benefits offered by this job

Flexible benefits

Maternity Leave

Retirement savings

Paid time off & holidays

Employee Assistance Program

Wellness program

FlexWork hybrid

Job summary

Enbridge in Canada is seeking a Senior Claims Advisor to investigate, evaluate and resolve general liability claims arising from our operations. You will work closely with Operations, Legal, Customer Care, and contractors to balance customer experience and business risk while delivering fair outcomes.

The role requires 3–5 years of claims experience; CIP/CRM credentials are preferred. Proficiency with SharePoint, SAP, Maximo, and Microsoft Office is expected.

Qualifications

• 3–5 years of progressive claims management experience.
• CIP/CRM or active pursuit of credential preferred.
• Proven experience investigating and adjudicating claims.
• Strong written and verbal communication skills.

Responsibilities

• Handle all stages of general liability claims from intake to settlement and payment.
• Review records, data, photos, statements to determine cause of loss and outcomes.
• Collaborate with Operations, Legal, Risk, Insurance and contractors.
• Agree on settlements, coordinate releases and payments; support budget reconciliation.
• Draft clear correspondence to claimants including settlements/denials.
• Monitor trends, maintain claims documentation, and support modernization efforts.
• Support Ombuds Office with complaints handling during peak periods.
• Work independently with accountability for claim outcomes within authority limits.

Skills

Claims management

Analytical thinking

Communication skills

Problem solving

Stakeholder collaboration

Documentation

Conflict resolution

Education

CIP or CRM certification

Tools

SharePoint

SAP

Maximo

Microsoft Office

Claims tracking tools

Job description

Posting End Date

September 03, 2026

Employee Type

Regular-Full time

Union/Non

This is a non-union position

At Enbridge, delivering fair, timely, and customer-focused outcomes is at the heart of what we do. We are currently seeking an experienced and highly motivated Senior Claims Advisor to join our team.

In this role, you will investigate, evaluate, and resolve general liability claims arising from Enbridge operations. Working closely with Operations, Legal, Customer Care, contractors, and customers you will balance customer experience, business risk, and regulatory considerations while ensuring consistent and fair claim outcomes.

Does this sound like the right opportunity for you? If you're a skilled claims professional who excels at managing complex investigations and making fair, defensible decisions, we'd love to hear from you. Join our team and help deliver the exceptional service our customers expect.

What You Will Do

• Handle all stages of general liability company or contractor claims management, right from intake through to settlement and payment.
• Review operational records, technical data, photographs, field reports, witness statements, and other evidence to determine cause of loss and appropriate claim outcomes.
• Collaborate with a wide variety of stakeholders like Operations, Legal, Risk, Insurance, contractors, and customer contact teams to handle the claim inquiries
• Agree on settlements, coordinate release sign offs, and payments. Support monthly budget reconciliation.
• Draft clear and professional correspondence to claimants, including settlement offers, denials, and/or dispute responses.
• Monitor claim trends, maintain accurate claims documentation, and find opportunities to reduce business risk and prevent future claim incidents.
• Contribute to claims function modernization activities using website, systems, and standards.
• Support the Office of Ombuds with complaints case handling, during peak periods as required.

Who You Are

• Minimum 3 to 5 years of progressively responsible experience in claims management, insurance, risk management, or a related field.
• Completion of, or active pursuit of, a recognized insurance or risk management credential such as CIP or CRM.
• Proven experience investigating and adjudicating claims, including evidence review, liability analysis, and settlement recommendations.
• Strong analytical and problem-solving abilities with the capability to interpret technical records, operational data, and supporting documentation.
• Excellent written and verbal communication skills, with the ability to prepare clear, defensible claim decisions and communicate effectively with diverse collaborators.
• Demonstrated ability to manage challenging customer situations with professionalism, empathy, and sound judgment.
• Strong organizational skills with the capacity to prioritize competing demands and handle a high volume of work independently.
• Proficiency with business systems and applications such as SharePoint, Co-Pilot, SAP, Maximo, Microsoft Office, and claims tracking tools.

Preferred

• Experience in the utilities, energy, pipeline, insurance, or risk management sectors.
• Knowledge of natural gas utility operations, construction activities, and related field practices.
• Experience managing complex liability matters involving contractors, insurance subrogation, or litigation support.
• Experience with customer handling or customer service roles.

Working Conditions

• Primarily office-based role with regular collaboration across multiple business functions.
• Responsible for handling a large number of claims while adhering to established service standards and deadlines.
• Frequent exposure to customer situations that have been advanced, requiring professionalism, neutrality, and strong conflict-resolution skills.
• Handles sensitive and high-visibility matters that require discretion, sound judgment, and timely decision-making.
• Works independently with significant accountability for claim outcomes, including authority to approve and resolve claims within established limits.

Salary

• Ranges from $72,360 – $97,500 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
• Valuable retirement savings plans, including a savings plan with company stock as an investment option
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• An Employee and Family Assistance Program
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].