Senior Claims Advisor, Intact Public Entities

Intact; Cambridge; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

A leading insurance provider seeks a Senior Claims Advisor in Cambridge, Ontario. This role involves handling casualty liability claims with a focus on customer service and collaboration. The ideal candidate has over 10 years of experience in claims handling, strong problem-solving skills, and relevant credentials. This position offers competitive financial benefits and a hybrid work model.

Benefits

Competitive financial benefits

Employee stock purchase plan

Flexible retirement and health benefits

Wellness spending account

Dynamic learning environment

Inclusive employee networks

Qualifications

• 10+ years of experience in casualty liability claims handling and insurance litigation.
• Strong understanding of insurance coverage issues.
• Municipal claims experience is an asset.

Responsibilities

• Handle a diverse range of casualty liability claims.
• Collaborate effectively to ensure exceptional customer experiences.
• Maintain detailed claim files and summarize for management.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Analytical skills

Education

CIP, CRM, or legal professional credentials

Job description

Senior Claims Advisor, Intact Public Entities

Join us to apply for the Senior Claims Advisor, Intact Public Entities role at Intact.

About the Position

At Intact Public Entities, we protect municipal and community service organizations by providing comprehensive insurance solutions. We are committed to their success and pride ourselves on delivering value-added services. Working here means predicting and managing both standard and complex risks within a supportive, entrepreneurial culture that enhances your expertise.

As a Senior Claims Advisor, you will handle a diverse range of claims, primarily focusing on casualty liability claims. Your technical expertise, excellent communication skills, and adherence to best practices in claim settlement will be crucial. You will collaborate effectively, build strong relationships, and ensure an exceptional customer experience.

Our office is located in Cambridge, Ontario, and we operate in a hybrid work model.

Key Responsibilities

1. Review and analyze coverage, including preparing Reservation of Rights letters and other communications.
2. Develop resolution strategies by evaluating loss nature, liability, damage, and coverage limits.
3. Guide legal counsel and independent adjusters on complex claim investigations and settlements.
4. Analyze expert reports and litigation documents related to claims.
5. Identify and report serious injury/damage losses and risk management issues promptly.
6. Maintain detailed claim files, prepare reports, and summarize files for management.
7. Update reserves, request payments, and respond to external correspondence.
8. Provide excellent customer service, maintaining relationships with insureds, brokers, and underwriters.
9. Participate in mediations, pre-trials, and litigation milestones with counsel.
10. Follow internal Claims Best Practices.

Qualifications

• 10+ years of experience in casualty liability claims handling and insurance litigation.
• Actively pursuing or completed CIP, CRM, or licensed legal professional credentials.
• Strong customer service orientation with excellent communication skills.
• Deep understanding of insurance coverage issues.
• Strong problem-solving, analytical, and prioritization skills.
• Self-motivated and goal-oriented, adaptable to a fast-paced environment.
• Municipal claims experience is an asset.

What We Offer

Our hybrid work model balances remote work and in-person interactions. Joining our team provides comprehensive benefits, including:

• Competitive financial benefits recognizing your success.
• Employee stock purchase plan with a 50% match.
• Flexible retirement and health benefits, including virtual healthcare.
• Flexible work arrangements.
• Option to purchase additional leave days.
• Wellness spending account.
• Resources for physical and mental health, change management, and communication.
• Dynamic learning environment with online courses and programs.
• Inclusive employee networks and leadership support.
• Community engagement programs.

Commitment to Diversity and Accessibility

We value diversity and strive to create an accessible workplace. We encourage applications from underrepresented groups, including women, Indigenous peoples, persons with disabilities, Black individuals, and members of the 2ELGBTQI+ community. We are committed to reconciliation and respectful engagement within our community. We provide accommodations during the recruitment process upon request.

If you need assistance with the application process, please let us know. For more information, visit our careers page or apply through our internal job portal if you are already an employee.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance

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