Senior Claim Advocate

Aon; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading global risk management firm in Toronto is seeking a Senior Claim Advocate to support their Reinsurance business. The role involves client advocacy, managing significant premiums and complex claims, while providing exceptional customer service. Ideal candidates will have 3-5 years of relevant experience and a Bachelor’s degree, offering a hybrid work model and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning opportunities

Qualifications

• 3-5 years of relevant experience in insurance and/or reinsurance claims.
• Ability to communicate effectively both orally and in writing.
• Experience leading teams and managing client relations.

Responsibilities

• Assist clients with claims notifications and explanations.
• Manage reinsurance assets for clients including Fortune 500 companies.
• Oversee premium management exceeding $1 million.

Skills

Client advocacy

Leadership

Communication

Strategic thinking

Attention to detail

Education

Bachelor’s degree (BA/BS)

Tools

MS Office

Job description

Senior Claim Advocate

Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity below!

Aon is hiring a Senior Client Advocate to support the Reinsurance business in their Toronto office. This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

What the day will look like

The primary responsibilities for this position are listed below. Additional responsibilities may be added at a later date.

• Assist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claims
• Oversee and manage premium in excess of $1m on behalf of your dedicated clients
• Manage the reinsurance assets of our valued clients, including Fortune 500 companies
• Work closely with the sales team to provide world class customer experience
• Lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients
• Opportunity to travel domestically to client offices to manage and coordinate claim audits
• Assist with complex coverage issues and resolving differences by providing contract interpretation, claim information and potential negotiations
• Help reinsurers understand claims and claim issues across many lines of business
  • Become proficient in claims and reinsurance accounting
• Be an excellent communicator with client, brokers and reinsurers
  • Develop communication skills
  • Put together presentations
  • Organize and manage critical claim meetings
• Attend industry conferences
• Assist Clients (and client’s insureds) with large catastrophe events
• Secure millions of dollars of collections for your clients every year
• Be part of a team that manages over $20B in ceded reserves per year
• Manage collateral on behalf of your clients – often in excess of multiple millions of dollars per year
• Excellent on-boarding program and continuous training opportunities

How this opportunity is different

In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.

Skills and experience that will lead to success

• 3-5 yrs of relevant experience
• Bachelor’s degree (BA/BS) from four-year college or equivalent experience
• Insurance and/or Reinsurance claims experience preferred
• Working knowledge of MS Office suite of products
• Excellent interpersonal and communication skills (both oral and written)
• Ability to think strategically and analytically
• Strong attention to detail
• Professional demeanor
• Ability to work independently and efficiently

How will your skills help you be successful in this role?

• Your leadership will ensure that all premium and claims for your client are managed timely and accurately
• Your excellent collaboration will make you a critical part of the sales team
• You will have an opportunity be a mentor to others as well as develop relationships with your own mentors

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.