Senior Casualty Claims Specialist - GCS (Global Corporate & Specialty)

Aviva; Oakville; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance company located in Ontario, Canada is seeking a Senior Casualty Claims Specialist. The ideal candidate will have over 7 years of claims experience and the ability to provide outstanding customer service. Responsibilities include investigating and settling claims, ensuring compliance with policies, and managing expenses effectively. This position offers a competitive rewards package and the opportunity for career development in a hybrid working model.

Benefits

Competitive rewards package

4 weeks vacation

Exceptional career development opportunities

Support for professional development

Qualifications

• 7+ years of previous claims experience required.
• 5+ years of experience in Commercial Claims with strong knowledge of Casualty/Personal Lines.
• Client interaction experience necessary.

Responsibilities

• Provide excellent customer and stakeholder communication on claim matters.
• Investigate and settle Auto BI, Commercial General Liability Casualty claims.
• Maintain control over expenses through proactive handling techniques.

Skills

Customer service

Problem-solving

Communication skills

Technical competence in Commercial insurance

Education

University Degree or College Diploma

CIP or FCIP Industry designation

Tools

ClaimCenter

Excel

Word

PowerPoint

Outlook

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence

We are currently looking out a positive, enthusiastic, and driven Senior Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer.

Does this sound like you? Come join our team!

What you’ll do

• Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters

• Provide superior customer service to our clients and stakeholders

• Investigate, evaluate and settle Auto BI, Commercial General Liability Casualty and possibly some PD liability / E&O/ US claims with claimants or their representatives

• Ability to handle a varied pending, including files in both pre-litigation and litigation as well as the possibility of out-of-province claims.

• On litigation files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

• High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required

• Interpret and confirm insurance coverage using background knowledgeof relevant case law combined with a thorough understanding of policy wordings

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through pro-active handling techniques

• Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;

• Provide instructions to vendors and TPA’s to adjust claims;

• Ensure vendors and TPA’s adhere to company policies and procedures;

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Ability to communicate and work well with other departments within Aviva

What you’ll bring

• CIP or FCIP Industry designation preferred

• University Degree or College Diploma or equivalent Casualty technical work experience

• 7 + years previous claims experience;

• 5 + years of experience in Commercial Claims; with a strong knowledge of Casualty/Personal Lines

• Exposure to US claims/ E&O/ PD liability claims an asset

• Client interaction experience

• Technical competence in Commercial insurance

• Excellent verbal and written communication skills

• Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter

• Sound decision making and problem solving skills

• Stand as an expert and provide in-depth advice to customers and other stakeholders for GCS

• Understand what matters to our customers

• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.

• You are hardworking and a self-motivated problem-solver

What you’ll get

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

• Exceptional Career Development opportunities.

• We’ll support your professional development education

• Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.