Senior Case Manager - Reaching Home Division

Good Shepherd; Hamilton; On-site; CAD 31,000 - 45,000; Full time

Benefits offered by this job

Be part of a caring team

Education and professional development

Employee assistance program (EAP)

Extended health benefits

Positive work environment

Make a difference in the community

Job summary

Good Shepherd in Hamilton, Ontario, is seeking a Senior Case Manager to lead trauma-informed, client-centered case management for individuals facing homelessness and complex needs.

You will support housing stability, provide mentorship to the team, and implement Housing First principles while coordinating care with community partners and shelters.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.
• 3–5 years of case management experience with homelessness, mental health, or substance use.
• Strong crisis intervention, safety planning, and advocacy skills.

Responsibilities

• Deliver trauma-informed, client-centered case management to high-acuity clients.
• Support clients across homelessness-to-housing continuum, including outreach and post-placement follow-up.
• Coordinate with shelters, community partners and service providers to ensure coordinated care.

Skills

Case management

Housing First

Trauma-informed care

Crisis intervention

Cultural competence

Driver’s license

Bilingual

Supervisory experience

Education

Bachelor’s degree in Social Work

Post-secondary in Social Work/related field

Job description

HOURS – 37.5 hours per week. Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. One Saturday day shift (9:00am to 5:00pm) once approximately every six weeks. Some flexibility in work hours may be required.

Rate of Pay: 27.53/hour

Reason for Posting: This posting is for an existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – Reaching Home Division.

How You Will Make an Impact

As the Senior Case Manager, you will play a key leadership role in delivering high-quality, trauma-informed, and culturally responsive case management services to individuals and families with complex needs. You will support clients across the homelessness-to-housing continuum, promote housing stability, and provide mentorship to the team. This senior-level position supports the implementation of Housing First principles, harm reduction practices, and coordinated care planning.

• Deliver trauma-informed, harm reduction, client-centered case management to high-acuity clients.
• Support clients across the homelessness-to-housing continuum, including outreach, housing stabilization, and post-placement follow-up.
• Respond to crises, conduct safety assessments, and develop individualized safety plans.
• Coordinate with shelters, community partners, and service providers.
• Participate in care planning, case conferences, and provide guidance for complex cases.
• Maintain knowledge of community resources, advocate for clients, and ensure confidentiality.
• Assist clients with lease signings, tenant education, and accessing supports.
• Maintain documentation, report child protection concerns, and support program evaluation.
• Represent Good Shepherd Centres in community events and housing networks.
• Participate in agency meetings, training, and remain flexible to program needs, including evenings or weekends.
• Ensure compliance with organizational policies, Health & Safety standards, and the Occupational Health and Safety Act.
• Perform other duties as assigned by the Program Manager or Director.

What You’ll Bring to Our Team

• Bachelor’s degree (or post-secondary) in Social Work, Psychology, Human Services, or related field.
• 3–5 years of case management experience with clients facing homelessness, mental health, and substance use challenges.
• Skilled in managing complex, high-acuity client situations across multiple systems.
• Expertise in Housing First, harm reduction, trauma-informed care, and psychosocial rehabilitation.
• Strong crisis intervention, safety planning, advocacy, and collaborative teamwork skills.
• CPR certification (or willingness) and valid Ontario G-class driver’s license with minimum 3 years driving experience.
• High emotional intelligence, resilience, cultural competence, and commitment to anti-racist, anti-oppressive practice.
• Leadership or supervisory experience is an asset; bilingual/multilingual abilities are a plus.
• Demonstrated respect for client dignity, independence, and empowerment.

What We Offer

• Be part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Access to staff recognition programs, self-care supports, and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• A POSITIVE and ENCOURAGING work environment
• The opportunity to MAKE A DIFFERENCE and PROVIDE HOPE
• Extended Health Benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the diversity of the communities we serve.

Accommodations are available upon request for candidates participating in all aspects of the selection process. For accommodation needs, please contact Human Resources at 905-528-5877.