Senior Care Coordinator

Right at Home Canada (Fraser Valley); Abbotsford; On-site; CAD 60,000 - 80,000; Part time

Job summary

A local care service provider in Abbotsford is looking for a Senior Care Coordinator. In this part-time role, you will manage caregiver schedules, ensure client care, and provide exceptional support to both clients and staff. The ideal candidate has experience in home care coordination and strong communication skills. Join us to make a difference in our community's caregiving efforts.

Qualifications

• 2+ years in home care scheduling/coordination experience.
• Calm, decisive communicator with excellent phone skills.
• Valid Class 5 driver's license and reliable vehicle.

Responsibilities

• Match caregivers to clients and manage schedules.
• Respond to inquiries via phone or email.
• Provide care as needed.

Skills

Strong planning and problem-solving

Excellent phone and written communication skills

Tech-comfortable with Outlook/Excel

Education

Secondary School Diploma

Completion of a recognized HCA program

Tools

AlayaCare

Outlook

Excel

Job description

Overview

At Right at Home, we believe everyone deserves the opportunity to age with dignity, safety, and comfort—right in their own home or where ever home is. We’re locally owned and backed by a national brand. What sets us apart is our deep connection to the Fraser Valley community, and our commitment to providing exceptional, personalized care.

We are currently seeking a Senior Care Coordinator to become part of our team in Abbotsford. This is a part time position between 25-30 hrs/week.

You will own the daily and weekly schedule—matching caregivers to clients, solving gaps before they happen, and communicating clearly with everyone. When a shift can’t be filled, you roll up your sleeves and step in to provide care where appropriate (companion/personal care). You’ll be a go‑to resource for caregivers, a calm voice for families, and a core partner to the office staff.

Responsibilities

• Customer service: Display exceptional telephone when answering incoming calls.
• Inquiry management: Take and respond to inquiries that comes by phone or email and updated in inquiry software.
• Scheduling & coverage: Build and maintain weekly schedules in AlayaCare; fill openings; minimize overtime and travel gaps.
• Proactive gap management: Scan future weeks for risks (vacations, preference changes, new starts) and pre‑plan solutions.
• Caregiver matching & continuity: Align skills, availability, and client preferences; plan introductions and continuity where possible.
• Communication hub: Confirm changes with clients/families and caregivers; send clear shift notes; Supplies; document all updates.
• Call‑offs & incident response: Triage short‑notice changes; reassign quickly; escalate safety/clinical concerns.
• Provide care as needed: Step in for coverage (companion/personal care) within your scope as needed
• Workforce readiness: Maintain caregiver availability, leaves, credentials/expiry dates; support onboarding/shadowing.
• Data & compliance: Keep AlayaCare schedules, notes, and tasks accurate; finalize visits for payroll and invoicing deadlines.
• On‑call & after‑hours: Participate in a fair rotation for evenings/weekends.
• Quality & experience: Monitor first‑visit checklists, client feedback, and service recovery follow‑ups within 1–2 business days.
• Office administration: Provide additional support as needed.

Experience Requirements

• Secondary School Diploma. Completion of a recognized program, such as HCA would be an asset.
• 2+ years in home care scheduling/coordination (multi‑client, multi‑caregiver environment).
• Calm, decisive communicator—excellent phone skills and written clarity.
• Strong planning and problem‑solving; comfortable with fast decisions under time pressure.
• Tech‑comfortable (Outlook/Excel) and quick to learn AlayaCare or similar platforms.
• Valid Class 5 driver’s licence, reliable vehicle, and willingness to drive across the Fraser Valley.
• Ability to perform non‑medical companion/personal care within scope.
• Clear Criminal Record Check with Vulnerable Sector (or ability to obtain).

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Canada.