Senior Business Systems Consultant

Co-operators; Burlington; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Senior Business Systems Consultant to drive operational efficiencies and support IT strategies. The ideal candidate will have extensive experience in IT Service Management and ServiceNow, providing expertise and governance while fostering a strong collaborative environment.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 10+ years of experience in IT Service Management focusing on ServiceNow.
• Strong understanding of technology platforms and integrating APIs.
• Experience with vendor management and contracts is an asset.

Responsibilities

• Acts as a liaison between business clients and IT to drive projects.
• Oversees complex integrations to streamline and automate processes.
• Participates in the development of business cases and project planning.

Skills

Client Needs Focus

Critical Thinking

Communication

Analytical Skills

Education

Post-secondary education in Business Analysis or Computer Science

Tools

ServiceNow

Agile Methodology

Job description

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Company: CGL

Department: IT

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Senior Business Systems Consultant acts as a liaison between business clients and IT, leading team projects, providing advanced knowledge on systems requirements, solutions, and business services, and offering guidance and mentorship to other business systems analysts.

How You Will Create Impact

The Senior Business Systems Consultant will create impact by playing a key role in both operational governance and by providing expertise and mature systems thinking. This role will oversee and execute on remediation for agreed KPI’s and the governance of ServiceNow platform technology changes. The incumbent will ensure contracts are current and adhered to; working with vendor governance were appropriate. The Senior Business Systems Consultant will participate in the development of business cases and the evaluation of proposals working with business and IT, project managers, application architects and solution designers to assist management in selecting and prioritizing business and technical systems initiatives. They will participate in planning for projects and present key functional designs, issues and solutions to all levels of the organization. One of the fundamental responsibilities for this role is to provide mature systems thinking, overseeing complex integrations to understand key connectors and to streamline and automate where possible. This role will be instrumental in developing an automation roadmap and to execute on that roadmap; ensuring value is extracted using automations.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• Post-secondary education in Business Analysis or Computer Science
• 10+ years of experience service delivery with focus on IT Service Management and extensive experience with ServiceNow
• Strong understanding of technology platforms, integrating APIs, excellent analytical and problem-solving skills, communication skills, and partnering abilities.
• Proficiency in the development of business cases and the utilization of Agile methodology.
• Knowledge or experience in the areas of vendor management and contracts considered an asset.
• Service Management and ServiceNow certifications considered an asset.
  
  
  

What You Need To Know

• You will travel occasionally.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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