Senior Business Systems Analyst - Personal Health Record

Intello Technologies Inc.; Burnaby; Hybrid; CAD 92,000 - 138,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to lead strategic projects in the healthcare sector. This role involves managing client relationships, delivering quality project outcomes, and collaborating with diverse teams to enhance health solutions. You'll leverage your analytical skills and project management expertise to drive meaningful change in healthcare delivery. Join a dynamic team that values innovation, teamwork, and professional growth, while making a significant impact on the health of Canadians. This position offers competitive compensation and a supportive work environment focused on career development.

Benefits

Profit Sharing Bonus

Stock Purchase Plan

Flexible Benefits Plan

Minimum 3 Weeks Vacation

Career Development Opportunities

Generous Pension Plan

Flexible Work Styles

Qualifications

• 5+ years of experience in project management or business analysis.
• Proficiency in MS Office and Google tools is essential.
• Experience in healthcare IT implementations is a plus.

Responsibilities

• Manage end-to-end project delivery and client relations.
• Develop project plans and ensure quality deliverables.
• Conduct requirements assessments and document workflows.

Skills

Project Management

Business Analysis

Client Management

Requirements Gathering

Problem-Solving

Analytical Abilities

Education

Graduate or Undergraduate Degree in Business Administration

Health Informatics

Project Management Professional (PMP)

International Institute of Business Analysis (IIBA) Certification

Tools

MS Office

Google Productivity Tools

Job description

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Senior Business Systems Analyst - Personal Health Record

Location:

Vancouver, BC, CA, V6B 0M3 Montréal, QC, CA Toronto, ON, CA Ottawa, ON, CA Victoria, BC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Sr Business Analyst Role Overview:

You’re a doer not a talker, and are determined to be on the leading edge and shake things up. It’s a crazy competitive place with a lot of uncertainty but you’re a pioneer; a progressive, hands-on, roll-up-the-sleeves kind of person. You have a proven track record of effective management and business analysis support on client-facing projects and are ready to take on your next challenge.

The successful candidate must be a highly motivated self-starter with an engaging leadership style, solid influencing, communication and facilitation skills. This position will provide you with broad exposure to various groups and members of our leadership team. As such, you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!

What YOU Get to Do:

Manage projects, clients and vendors to deliver on program initiatives, and support the team to develop requirements, ensure quality deliverables and contribute to other aspects of the software delivery lifecycle. Specifically:

• Lead multiple strategic projects, ensuring on-time delivery, budget adherence, and quality targets
• Manage projects end-to-end, from ideation through planning, execution and launch
• Develop project plans, estimates, negotiate resources and provide project administration support
• Monitor project status, manage issues and risks, and adjust plans as needed
• Provide regular status updates and presentations to stakeholders
• Collaborate with clients, business stakeholders, vendors, technical resources, and external customers
• Efficiently communicate with stakeholders to manage expectations and project progress
• Lead and facilitate workshops and focus groups to align priorities with client vision
• Define and document business, clinical, and end-user requirements
• Perform requirements assessments and translate requirements into specific system specifications
• Conduct gap analysis between requirements and available solutions
• Perform options assessments with impact analysis of alternatives
• Document end-to-end business workflows and operational support processes
• Develop and update project deliverables including roadmaps, feasibility studies, business processes, work plans and various requirement documents
• Oversee quality management and system validation processes
• Develop test plans and scripts, perform testing and validation tasks
• Partner with business teams to develop and execute process improvements
• Assist in developing recommendations to meet project deliverables

Qualifications

What YOU Bring:

A Professional Designation/Certification:

• A graduate or undergraduate degree in business administration, health informatics, engineering, computer science, health management, clinical profession, a related discipline or relevant experience
• Project Management Professional (PMP), or International Institute of Business Analysis (IIBA) certification an asset

Required Experience:

• Minimum 5 years of experience as a Project Manager and/or Business Analyst in service operations or consumer business environments
• Proficiency in MS Office and Google productivity tools
• Experience in healthcare, particularly in clinical system or IT implementation
• Experience working with large government clients or healthcare organizations
• Demonstrated understanding of software design, implementation, and deployment processes, including:
• Client and vendor management
• Requirements gathering
• Privacy and security considerations
• System and business readiness assessment
• Process improvement and change management
• Issue management
• Training development and delivery
• Operational support planning
• Proven problem-solving and analytical abilities
• Capacity to make sound recommendations to key stakeholders

Where We Are Looking:

What YOU Get:

• Contribute to the growth of TELUS Health by delivering new exciting services and bring a whole new set of experience to Canadians that ultimately will help drive health care transformation for the good of Canadians and our citizens
• Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.