Senior Business Systems Analyst – Mortgage Reimagination

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

RBC's Personal & Commercial Technology group is looking for an experienced Business Systems Analyst to support an AI-driven transformation initiative for their mortgage platform. This role involves collaborating with teams to gather and document requirements, using SQL for data analysis, and ensuring alignment with Agile practices.

Benefits

Comprehensive Total Rewards Program

Competitive compensation and bonuses

Leaders who support your development

Opportunities for professional growth

Work in a collaborative and progressive environment

Qualifications

• Minimum 3–5 years of experience as a BSA.
• Proficient in SQL for data mapping and analysis.
• Strong communication and problem-solving skills.

Responsibilities

• Gather and analyze business/system requirements.
• Collaborate with cross-functional teams.
• Perform SQL-based data analysis.

Skills

Agile Methodology

Business Case Design

Communication

Decision Making

Process Management

Tools

SQL

Jira

Confluence

Postman

Figma

Job description

Job Summary

Job Description

What is this opportunity?

RBC’s Personal & Commercial Technology group is seeking an experienced Business Systems Analyst (BSA) to support a high-visibility, AI-driven transformation initiative for our mortgage platform. This is an exciting opportunity to contribute to a strategic project at the intersection of financial services and cutting-edge technology.

What will you do?

• Collaborate with cross-functional teams to gather, analyze, and document business and system requirements
• Act as a bridge between business stakeholders and technical teams
• Perform SQL-based data mining and data analysis to support business decisions and project insights
• Participate in design reviews and walk-throughs
• Independently leading sessions to obtain key inputs from SMEs, Architects, Technology Leads
• Conduct detailed business process analysis and develop comprehensive process flow diagrams, user stories, functional specification documents, and use cases to facilitate system design and development
• Develop detailed user stories and acceptance criteria in collaboration with product owner
• Utilize tools such as Jira and Confluence to manage and track project requirements, tasks, and documentation
• Ensure alignment with Agile delivery practices and timelines
• Facilitate backlog refinement and sprint planning sessions
• Participate in daily stand-up meetings
• Communicate project status, progress, and issues to stakeholders, including
• project managers, business leaders, and technical teams

What do you need to succeed?

Must Have:

• Minimum 3–5 years of experience as a BSA
• Proven experience working in an Agile framework, with knowledge of Agile methodologies and practices
• Proficient in SQL querying for data mapping, data analysis and data mining
• Previous experience with API specifications
• Experience with UML and flow diagrams
• Experience with tools like Postman/Swagger, effectively use tools like Jira, Confluence, Mural, Figma etc.
• Ability to work under pressure, manage multiple priorities, and meet deadlines
• Strong communication, problem-solving, and analytical skills

Nice to Have:

• Prior Programming and development background would be nice to have.

• Financial Industry experience, ideally focused on mortgage or lending platforms

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to take on progressively greater accountabilities.

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-29

Application Deadline:

2025-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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