Senior Business Systems Analyst

TELUS; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Business Systems Analyst to work in the healthcare IT field. This role involves defining business requirements, supporting delivery processes, and collaborating with various teams. Candidates should have at least 5 years of relevant experience, strong problem-solving skills, and knowledge of healthcare IT standards. The position offers competitive pay and career development opportunities.

Benefits

Competitive pay

Profit sharing

Stock purchase plan

Flexible benefits

Career development opportunities

Qualifications

• Minimum 5 years as a Business Analyst or similar role.
• Experience in healthcare or insurance is required.
• Understanding of software design and deployment processes.

Responsibilities

• Define business requirements for new capabilities.
• Support the execution of statements across the delivery lifecycle.
• Conduct gap analysis and document workflows.

Skills

Problem-solving

Analytical abilities

Strong communication skills

Proficiency in MS Office

Proficiency in Google tools

Education

Graduate or undergraduate degree in business administration

Health informatics or relevant experience

Job description

Join to apply for the Senior Business Systems Analyst role at TELUS.

Business Analyst Role Overview :

You are a detail-oriented business analyst looking to make a difference in the healthcare IT space. You enjoy problem solving and working with others to bring clarity to challenging situations. You are versed in both technology and business processes and can bridge the gap between the two. You enjoy working with different teams and multiple stakeholders, and would enjoy the opportunity to work on multiple programs at TELUS Health.

What YOU Get to Do :

Work with internal development teams, clients, and partners to define business requirements and develop statements of work for new capabilities in TELUS Health IT solutions. Support the execution of these statements throughout the software delivery lifecycle, ensuring successful and high-quality delivery. Support continuous improvement activities within TELUS delivery teams.

In detail, your work may include:

1. Collaborate with clients, partners, internal teams, and stakeholders.
2. Perform requirements assessments and translate them into system specifications.
3. Conduct gap analysis between requirements and available solutions.
4. Perform options assessments with impact analysis of alternatives.
5. Document end-to-end workflows and operational support processes.
6. Define and document business, clinical, and end-user requirements.
7. Develop effort and cost estimates for projects.
8. Create contractual statements of work for updates and new capabilities.
9. Support project planning and ensure alignment across teams and stakeholders.
10. Identify and address requirements gaps during delivery.
11. Support quality assurance and validate test coverage.
12. Develop documentation, user guides, training materials, and release notes.
13. Oversee quality management and system validation.
14. Maintain requirements and business process documentation.
15. Partner with teams to develop process improvements.
16. Contribute to roadmap planning for TELUS Health IT programs.

Qualifications :

A Professional Designation / Certification :

• A graduate or undergraduate degree in business administration, health informatics, engineering, computer science, health management, clinical profession, or relevant experience.

Required Experience :

• Minimum 5 years as a Business Analyst or similar role in service operations or consumer environments.
• Experience in healthcare or insurance, especially clinical system or IT implementation.
• Strong communication skills.
• Proven problem-solving and analytical abilities.
• Proficiency in MS Office and Google tools.
• Understanding of software design, implementation, and deployment processes, including requirements gathering, privacy/security, system readiness, process improvement, issue management, training, and operational support.

Experience that would be an asset :

• Experience with large government agencies.
• Experience in healthcare insurance, especially provincial compensation boards.
• Knowledge of HL7 (V2 and V3), FHIR, CDA, or other Healthcare IT standards.

Where We Are Looking :

Victoria, Vancouver, Edmonton, Calgary, Toronto, Ottawa, Montreal, Halifax.

What YOU Get :

• Contribute to multiple TELUS Health programs supporting clinicians nationwide.
• Competitive pay, profit sharing, stock purchase plan, career development, flexible benefits, DC Pension, flexible work styles, and more.

Advanced English skills are required for communication with external and internal parties and for working with English-only IT tools, given the national scope.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and relevant leaders.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: IT Services, Telecommunications, Utilities