Senior EDM Business Financial Services Analyst

RBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

RBC is looking for a Senior Business Functional Support Analyst in Toronto. This role focuses on supporting end-users by resolving functional issues, identifying process improvements, and providing documentation and training. The successful candidate will work collaboratively with various teams to enhance efficiency and support business needs.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Excellent career development and progression opportunities

Qualifications

• Ability to analyze business processes and systems to identify areas for improvement.
• Strong communication and interpersonal skills.
• Ability to create clear and concise documentation for users.

Responsibilities

• Providing ongoing business functional support for existing systems.
• Gathering requirements and identifying areas for process improvement.
• Educating users on new system functionalities and troubleshooting.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Documentation Skills

Job description

Job Summary

Job Description

What is the opportunity?

As a Senior Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations.

What will you do?

• Business Support: Providing ongoing Business functional support for existing systems, troubleshooting issues, and ensuring proper functionality.
• Business System Analysis: Gathering requirements, understanding current processes, and identifying areas for improvement.
• Process Improvement: Designing and implementing changes to streamline workflows and enhance efficiency.Configuration Management: Managing system configurations, installations, and updates.
• User Training: Educating users on new system functionalities and troubleshooting techniques.
• Documentation: Creating user manuals and other documentation to guide users.
• Collaboration: Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions.
• Reporting: Generating reports and analyzing data to track performance and identify trends.

What do you need to succeed?

Must-have

• Analytical Skills: Ability to analyze business processes and systems to identify areas for improvement.
  Problem-Solving Skills: Ability to diagnose and resolve technical issues and user problems.
• Communication Skills: Strong communication and interpersonal skills to collaborate with different teams and stakeholders.
• Documentation Skills: Ability to create clear and concise documentation for users and technical staff.

Nice-to-have

• Process Improvement Skills: Understanding of business process improvement methodologies and best practices.
• Training Skills: Ability to design and deliver effective training programs for users.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-24

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.