Senior Business Development Manager

PT Anugerah Pharmindo Lestari; Markham; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Mid-Senior level Business Development Manager in York Region, Canada. The role involves managing client relationships to drive business growth and contract renewals. Candidates should have 5-10 years of B2B Business Development experience and a Bachelor's degree. This full-time position emphasizes strategic account management and effective communication skills. Join us to enhance healthcare accessibility and contribute to a notable impact in the community.

Benefits

Flexible work-life balance

Inclusive environment

Growth opportunities

Qualifications

• 5-10 years’ experience in B2B Business Development selling solutions.
• Ability to manage complex negotiations effectively.
• Proven ability to maintain client relationships.

Responsibilities

• Manage and enhance relationships with clients for contract renewals.
• Develop and maintain strategic Key Account plans.
• Drive client satisfaction and loyalty through executive engagements.

Skills

B2B Business Development

Financial Negotiation

Organizational Skills

Communication Skills

Problem Solving

Education

Bachelor's degree in any major

Master’s degree preferred

Job description

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Talent Acquisition Manager, empowering healthcare accessibility through strategic branding

About Us :

PT Anugerah Pharmindo Lestari (APL) a Zuellig Pharma company, is a leading healthcare solution in Indonesia, and our purpose is to make healthcare more accessible to the communities we serve.

We provide world-class distribution, commercialization, and clinical trial support to support the growing healthcare needs in this region. The company was started forty years ago and has grown to become a billion-dollar business covering 514 cities with over 2,500 employees.

Our people serve more than 60,000 direct and indirect medical facilities and work with over 50 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role :

• Manage and enhance relationship with clients to ensure profitable contract renewals and extended partnerships across solutions in the market. Lead RFPs for Distribution contract renewals and new business opportunities. Understand and manage key clients' financials, specifically P&L and NWC positions.
• Develop and maintain a strategic Key Account plan for each key client to ensure renewal. Drive win-win collaborations and engagements with key clients. Ensure completeness and accuracy of CRM at market level.
• Strategically drive client satisfaction and increased loyalty / stickiness. Lead client engagements at market level, providing clarity amidst internal complexity and coordinating / enabling across markets to pursue key opportunities and address challenges. Coordinate with different functions (Client services, quality, operations, finance, legal etc.) to provide responses to client requests. Organize executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.

Expectations of the Role :

• Managing internal and external stakeholders while providing quick, standardized responses can be complex. The key is to implement robust processes, workflows, and templates to drive standardization and productivity.
• Working on multiple topics concurrently with tight deadlines requires strong communication and organization skills to ensure alignment and timely engagement of stakeholders.
• The RFP process has a long sales cycle, and the outcome is binary. Success requires resilience, consistency, and determination.
• Intense financial negotiations require business and financial acumen.
• Developing proposals with variations in scope, terms (ABC vs. %, etc.), and often with a lack of full information requires resiliency, agility, and the ability to manage ambiguity.
• Aligning long and complex legal contracts post-negotiation requires working closely with the legal team and translating negotiated terms into legal terms.
• These roles are highly intense, and all of the above challenges require maturity and the ability to stay calm under pressure and high-stress situations while representing ZP professionally with clients. The ability to manage oneself and avoid burnout is a must.

Attributes Required :

Must Have :

• Bachelor's degree in any major, Master’s degree preferred
• 5-10 years’ experience in B2B Business Development selling solutions (integrated products) to clients.
• Thrives in a fast paced, result-oriented environment requiring high degree of flexibility whilst retaining business disciplines.
• The ability to link processes and practices to positive outcomes and to demonstrate the value that SP&BD brings to the organization.
• Excellent organizational skills and attention to detail.
• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Resolves difficult or complicated challenges.
• Effective written communications skills
• Able to interact and work well with all levels of employees.
• Possess active listen skills to understand others’ perspectives

Advantages to Have :

• Work independently
• Take initiatives
• Proactively lead and contribute to the change
• Determination to provide a high-level output during a long sales cycle with multiple rounds of negotiations
• Keep positive when winning new business requires persuasion and stakeholders management
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development, Distribution, and Health Care Provider

Hospitals and Health Care

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