Senior Business Consultant

CAP D+H Shared Services Corporation; Mississauga; On-site; CAD 95,000 - 116,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working arrangements

Wellbeing program

Health & retirement benefits

Job summary

Finastra’s Senior Functional Consultant role is a client-facing position based in Canada. You will analyze data, map source to target systems, configure applications, and provide training and implementation support for financial software solutions. Some travel to client sites is required as projects warrant.

The role emphasizes data analysis, system configuration, and effective client collaboration with the aim of delivering successful implementations and post‑go-live support.

Qualifications

• Minimum 5-6 years of experience in relevant area
• Client facing service experience required
• Software implementation, support, or training experience strongly preferred
• Experience with project management disciplines preferred

Responsibilities

• Interact with client to determine project requirements and needs analysis
• Configure system parameters and controls based on client processes, review with clients and gain acceptance
• Conduct data mapping activities for assigned applications and data sources
• Provide on-site or remote support during client conversions as applicable
• Test and troubleshoot system configuration and functionality
• Communicate project scope, status, and risks to stakeholders
• Manage implementation projects to timely close and transition the client
• Deliver software training to external clients and internal staff

Skills

Data analysis

Client facing

System configuration

Training delivery

Job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Disclaimer: Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success. Disclaimer- Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

What will you contribute?

Reporting to the Regional Head of Services Delivery, the Senior Functional Consultant is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to schedule and client specifications. This position is client‑facing and requires travel to the client site as the project warrants. Work performed is typically moderately complex.

Responsibilities & Deliverables:

Your deliverables as a Senior Functional Consultant will include, but are not limited to, the following: Interact with client, consultatively, to determine project requirements and needs analysis. Establish and/or assist client with configuring system parameters and controls based on client’s business practices and processes; recommend best practices; review setup with clients and gain client acceptance. Conduct data analysis and mapping activities for assigned applications if applicable. Analyse source data files and map data to target application for use by technical resources to develop programs. Provide on‑site or remote support during client conversions as applicable. Establish and/or assist client with establishing system parameters and controls based on client’s business practices and processes, recommend best practices, review setup with clients, and gain client acceptance. Conduct data mapping activities for assigned applications if applicable. Analyse source data files and map data to target application for use by technical resources to develop programs. Test and troubleshoot system configuration and functionality. Validate new system input, output, and connectivity. Identify, research, and assist in resolving any issues with technical resources. Facilitate converted database validation work sessions with clients as applicable. Assess and report risks during project and participate in the development and implementation of mitigation plans. Communicate project scope, status, and risks to all stakeholders. Record accurate and timely accounting of time spent on project related activities. Follow established project, departmental, company procedures and quality standards. Follow established project management standards. Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately. Complete post‑implementation tasks in a timely manner. Update internal documentation as applicable. Provide subject matter expertise to internal staff including, but not limited to, sales, development, support, training, professional services as needed. Participate in the development of implementation or training content. Conduct software training and/or reinforce prior training to both external clients and internal staff. Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.

Required Experience:

Minimum of 5-6 years of experience in relevant area of expertise, preferably for a financial institution or an industry banking software company. Client facing service experience required. Software implementation, support, or training experience strongly preferred. Experience with project management disciplines preferred. Experience with Finastra products a plus (Finastra Essence) As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team.

Compensation:

80 - 105k

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees efforts is integral and unknown… (truncated)

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