Senior Business Application Analyst

Planitar Inc.; Southwestern Ontario; Hybrid; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible benefits

Health & Dental coverage

HSA/LSA options

DPSP match

Job summary

Planitar Inc. in Ontario is seeking a Senior Business Applications Analyst to own and optimize our business platforms within IT. You will work across CRM, finance, HR, and collaboration tools, aligning pricing, quoting and billing with NetSuite and CRM data.

This hybrid Waterloo-based role reports to the Senior Manager, IT & InfoSec. You’ll drive process redesign, integration and governance as Planitar joins REA Group, ensuring data integrity and scalable automation across SaaS apps.

Qualifications

• 5+ years as a hands-on administrator of one or more business SaaS platforms.
• Ability to map and redesign business processes for lift in efficiency.
• Experience untangling quote-to-cash or order-to-billing workflows.
• Strong analytical and problem-solving skills with stakeholders.
• Practical integration experience using native connectors and low-code tools.

Responsibilities

• Lead the move of business app ownership from department SMEs into IT, one platform at a time.
• Map current-state processes across sales, marketing, finance, HR and support.
• Prepare order-to-cash data for automation and ensure data integrity across systems.
• Design and build cross-system automation using native tools and low-code platforms.
• Define an operating model with IT owning platforms and teams owning processes.
• Own build-vs-buy decisions for internal capabilities and manage the app pipeline.
• Act as the single intake point for business app requests and provide tier-3 support.

Skills

SaaS administration

Business process improvement

Quote-to-cash knowledge

Stakeholder communication

System architecture

Tools

HubSpot

NetSuite

Atlassian

Microsoft 365

Entra ID

BambooHR

Xero

Zapier

Make

Workato

Power Automate

Job description

ABOUT US

At Planitar, we build technology that helps people see and understand the world’s spaces more clearly.

We are the creators of iGUIDE, a powerful property technology solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their work and deliver better results.

Planitar recently joined REA Group, one of the world’s leading digital property companies. REA operates Australia’s largest residential and commercial property platforms, including realestate.com.au and has a growing global footprint across Asia and North America. Together, we are shaping the future of property technology, combining Planitar’s deep spatial data expertise with REA’s global scale and innovation engine.

OUR VISION

A connected future where reliable spatial data enables informed decisions
across the property lifecycle.

OUR VALUES

• Integrity: We do the right thing even when it’s hard.
• Teamwork: We are one team, on a big mission.
• Innovation: We value creative solutions for emerging opportunities.
• Accountability: We honour our commitments.

ABOUT THE ROLE

Planitar is looking for a Senior Business Applications Analyst to bring ownership ofourbusiness platforms into IT, and to fix the processes that run on them as part of eachmove. Our CRM, telephony, HR, finance and collaboration platforms are administeredtoday by subject-matter experts inside each department. That worked while we weresmall. At around 120 people, process knowledge lives in individual heads,configuration drifts, and nobody is looking across systems at how work actually flowsend to end.

This is a hands-on, Waterloo-based hybrid role reporting to the Senior Manager, IT &InfoSec. You will be the entire business applications function, working directly witheveryone from the VP, Finance to the people doing the work. The first big test is order-to-cash: we are moving our finance platform onto NetSuite as part of joiningREA Group, and the hard part is upstream — how we price, discount and package ourproduct, and how those variations flow from CRM through billing into finance. This isnot a product or software development role. Our internal platforms are bought ratherthan built, so the work is process design, configuration and integration.

RESPONSIBILITIES

• Lead the move of business application ownership from departmentalsubject-matter experts into IT, one platform at a time: discovery, processreview, target-state agreement, reconfiguration, documentation, training andcredential handover, then take over day-to-day administration.
• Map current-state processes across sales, marketing, finance, peopleoperations and support, find where the process itself is the problem, and agreea better way of working with the people who do it before changing anything.
• Get our order-to-cash data ready for automation: map how a sale moves fromquote to cash, agree how price variations are represented across systems, andown the product, pricing and customer reference data that NetSuite dependson, removing manual corrections at source rather than rebuilding them insideintegrations.
• Design and build automation and cross-system integrations using nativetooling, connectors and low-code platforms, managing change through testing,documentation and sandbox environments.
• Establish the operating model where IT owns the platform layer and thebusiness keeps named process ownership, and hold that line rather thanquietly absorbing everything.
• Own build-vs-buy decisions for internal capability needs, and run the internalapplication pipeline so tools built with Claude are specified, reviewed, ownedand safe.
• Act as the single intake point for business application requests, maintain aprioritized backlog with department leads, and provide tier-3 support.
• Keep the SaaS inventory, SSO/SCIM coverage via Entra ID,joiner/mover/leaver processes and SOC 2 evidence current across transitionedapplications, and own renewal and licence right-sizing decisions.

QUALIFICATIONS

• 5+ years as the hands-on administrator of one or more business SaaSplatforms. You have owned the admin console, not supervised someone whodid.
• Demonstrated business process improvement experience. You can walk usthrough a process you mapped, redesigned and implemented, and tell us whatmeasurably changed.
• Experience untangling a quote-to-cash or order-to-billing process, includinghow a pricing decision made in a CRM becomes a line on an invoice and anentry in the ledger.
• Strong structural and logical reasoning. You can design a permissions model,map fields between two systems, or build multi-branch conditional automationand explain why you designed it that way.
• Practical integration experience using native connectors and low-code tooling(Zapier, Make, Workato, Power Automate or equivalent), and workingknowledge of SSO, SCIM provisioning and role-based access control.
• Sound build-vs-buy judgement, grounded in total cost of ownership rather thancost to deliver.
• Credibility and diplomacy with senior stakeholders. You can run a processmapping session with a team that did not ask for one, or tell a department headtheir process is the problem, and keep the relationship intact.
• Experience with HubSpot, NetSuite, Atlassian, Microsoft 365 and Entra ID,BambooHR or Xero, preparing systems for an ERP or billing implementation, orsupporting a SOC 2 programme is an asset. Software engineering and SQLare not required.

WHAT SUCCESS LOOKS LIKE IN THE FIRST YEAR

• An agreed, published sequence for moving platforms into IT, with four to sixmajor platforms under IT ownership by the end of the year.
• A transition playbook, intake process and build-vs-buy framework in use.
• Order data reaches NetSuite without routine manual correction, backed byproduct and pricing reference data with a single agreed source of truth.
• A demonstrable reduction in manual effort or cycle time in at least two corebusiness processes, measured before and after.
• Internally built tools are inventoried with named owners, and no shared orbusiness-critical tool runs unreviewed.
• Every transitioned platform has a named business process owner, completeoffboarding and access reviews, and a department lead who can point to aprocess that works better.

PERKS AND BENEFITS

• 100% employer-paid flexible benefits plan
• Comprehensive Health & Dental coverage
• Health Spending Account (HSA) or Lifestyle Spending Account (LSA)
  options
• 3% DPSP match
• Hybrid Work Environment
• Professional Development Incentive
• Opportunities to grow as we scale
  The backing of a global industry leader through REA Group

ACCESSIBILITY, INCLUSION & AI DISCLOSURE

Planitar is committed to a diverse, equitable, inclusive workplace and welcomes applications from all backgrounds. This posting is for an existing vacancy. We provide accommodation under AODA at any hiring stage upon request. In line with Ontario law, we use AI only to summarize interview notes, never to screen, assess, or decide on candidates — all decisions are made by our team. Please note this is a backfill position.