Senior Business Analyst, Workplace Solutions

Export Development Canada; Ottawa; Hybrid; CAD 94,000 - 127,000; Full time

Job summary

Export Development Canada seeks a Senior Business Analyst for the Workplace Solutions team in Ottawa. This role involves optimizing workplace processes in a hybrid environment, requiring collaboration with diverse stakeholders and expertise in business analytics. This position not only impacts the internal EDC environment but also plays a pivotal role in empowering Canadian businesses globally.

Benefits

Flexible benefits program

Defined Contribution Pension Plan

4 weeks vacation plus 2 floater days

Comprehensive wellness programs

Professional Development opportunities

Qualifications

• 7 years' proven experience as a Business Analyst.
• Strong understanding of IT project lifecycles.
• Proficient in business analysis tools.

Responsibilities

• Collaborate on IT projects and support business analytics initiatives.
• Gather, validate and document BI and reporting requirements.
• Analyze business needs to develop actionable solutions.

Skills

Communication

Problem-solving

Teamwork

Business Analysis

Data Analytics

Stakeholder Management

Education

Bachelor's degree in Business Administration or Information Technology

Tools

Business analysis tools

Job description

Application deadline: July 14th, 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Senior Business Analyst, Workplace Solutions

Employment Type:Permanent

Compensation Details :

• Business Analyst 18 : Salaries typically range from $94,664 to $126,219 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.
• Thrive in a supportive, teamwork-driven environment – Flourish in a workplace where collaboration and mutual support are paramount.
• Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.
• Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers – Join a company that is celebrated for its commitment to excellence, diversity, and work-life balance.
• Enjoy a comprehensive Total Rewards package:
  • Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.
  • Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.
  • Competitive vacation program – Enjoy a work-life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.
  • Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.
  • Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.

Team Overview:

• The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
  • Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
  • Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
  • Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
  • Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
• The Workplace Solutions team at EDC plays a pivotal role in strengthening organizational communication, collaboration, and operational effectiveness.
• As a Senior Business Analyst specializing in Workplace and Technology, you will be instrumental in evaluating and optimizing workplace processes. This role involves close collaboration with stakeholders to gather requirements, design innovative solutions, and implement technology-driven strategies that boost efficiency and support business success.

What you will be doing:

• Collaborate on IT projects and support business analytics initiatives.
• Gather, validate and document BI and reporting requirements.
• Analyze business needs and translate them into clear, actionable solutions.
• Develop, track, and share key performance indicators (KPIs) through data analytics dashboards and reports.
• Communicate effectively with both technical and non-technical stakeholders.
• Facilitate group sessions and manage stakeholder relationships.
• Present and resolve complex or conflicting issues using strong problem-solving and negotiation skills.
• Contribute to strategic planning and ensure alignment with product roadmaps.
• Identify impacts of digital changes on business processes and data integrity.

What we are looking for:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum 7 years' proven experience as a Business Analyst, ideally with a focus on workplace solutions and end-user technologies.
• Strong understanding of IT project lifecycles and digital workplace environments.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Proficiency in business analysis tools and software.
• Ability to work independently and as part of a team.

What will make you stand out:

• BA Certification such as IIBA Certified Business Analysis Professional (CBAP) or IIBA Agile Analysis Certificate or willingness to obtain.
• Master’s Certificate in Business Analysis.
• Agile Certification such as PMI Disciplined Agile Scrum Master (DASM) or similar.
• Bilingual in both official languages (French and English).

Eligibility:

• Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements.The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Should you require any accommodation during the recruitment and selection process, please let our Recruitment team know

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.