Senior Business Analyst to support the business processing with a Service Desk Focus for a client in

Annex Consulting Group; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to enhance business processes with a focus on service desk efficiency. This role involves analyzing workflows, collaborating with stakeholders, and implementing scalable solutions to improve service delivery. The ideal candidate will have over five years of experience in business analysis, particularly within IT environments. You'll engage with cross-functional teams to optimize processes, facilitate workshops, and ensure alignment between business objectives and IT capabilities. Join a dynamic team in Edmonton and make a significant impact on operational excellence!

Qualifications

• 5+ years of experience in business analysis, especially in IT or service desk.
• Strong knowledge of process modeling techniques and tools.

Responsibilities

• Analyze and document current service desk processes for improvement.
• Collaborate with teams to gather requirements and define business needs.

Skills

Business Analysis

Process Design

Stakeholder Engagement

Business Process Modeling

ITIL Frameworks

Education

Business Analyst Certification (CBAP, PMI-PBA)

Tools

JIRA

Confluence

ServiceNow

Job description

Senior Business Analyst to support the business processing with a Service Desk Focus for a client in

Our client is looking for a Senior Business Analyst to support business processes with a Service Desk focus for a client in the construction industry.

Role is onsite in Edmonton, AB

Overview:

Our client seeks a skilled Senior Business Analyst with a strong background in process design and optimization, particularly in a Service Desk or IT support environment. This role will be pivotal in building and refining business processes to enhance efficiency, service delivery, and cross-team collaboration.

The successful candidate will work closely with stakeholders, including IT teams, end-users, and leadership, to assess current workflows, gather and analyze business requirements, and implement scalable solutions aligned with organizational goals.

Must Have's:

• 5+ years of experience as a Business Analyst, preferably in an IT or service desk environment.
• Strong knowledge of business process modeling techniques and tools.
• Familiarity with ITIL frameworks or service management principles is an asset.
• Excellent communication and stakeholder engagement skills.
• Experience with tools like JIRA, Confluence, or ServiceNow is a plus.

Responsibilities:

• Analyze and document current service desk processes, identifying gaps and areas for improvement.
• Collaborate with cross-functional teams to gather requirements and define business needs.
• Develop, recommend, and implement optimized workflows and process models.
• Assist in the creation and enhancement of standard operating procedures (SOPs).
• Facilitate meetings and workshops to engage stakeholders and drive consensus.
• Monitor the effectiveness of new processes and make iterative improvements.
• Support change management initiatives and training related to process changes.
• Ensure alignment between business objectives and IT service capabilities.

Nice to Have's:

• Business Analyst certification (CBAP, PMI-PBA, etc.)
• Experience in the construction or utilities sector.
• Technical background or familiarity with IT infrastructure components.