Senior Business Analyst (Temporary)

Sheridan College; Oakville; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading educational institution in Oakville is seeking a Senior Business Analyst to support the Office of the Registrar. You will analyze business needs, implement Salesforce solutions, and manage system requirements. The ideal candidate has over 8 years of experience, particularly in CRM solutions like Salesforce. This hybrid role requires strong analytical and collaborative skills and offers a salary of $46.08 - $53.43 per hour.

Qualifications

• 8 years of extensive experience in solution architecture, development, and operation of business infrastructure and services.
• 2 years of Salesforce experience (Sales Cloud & Marketing Cloud).
• Demonstrated project leadership skills with effective delegation and constructive feedback abilities.

Responsibilities

• Providing technical and analytical role in the development and maintenance of Salesforce and PeopleSoft Campus environments.
• Conducting complex business systems analysis and system design.
• Training and developing end-users.

Skills

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

Business Requirements

JD Edwards

SDLC

Systems Analysis

Data Analysis Skills

Education

3-year diploma/degree in Information Technology, Business Analysis, or a related field

Job description

The Senior Business Analyst works with business leaders within the Office of the Registrar (OTR) to identify their business needs and transform them into business processes and/or information technology system requirements. The incumbent must have project experience and hands-on familiarity with Salesforce (e.g., Sales, Service, Marketing, and Education Clouds), including involvement in system enhancements, user management, and cross-system integration. The incumbent performs initial assessments of new business processes and/or system requirements, determines feasibility, significance, and scope. As an advocate of business interests, the incumbent works to identify business and technology gaps, documents and manages requirements, and models business solutions. When technical solutions are needed, the incumbent conveys business requirements in technical terms, architects solutions, and leads change initiatives within and beyond the OTR (e.g., Information Technology, Faculties, etc.).

What You'll Be Doing

• Providing a critical technical and analytical role in the development and maintenance of Salesforce and PeopleSoft Campus environments;
• Developing, analyzing, and implementing functional operations supporting Salesforce (Sales Cloud & Marketing Cloud) and PeopleSoft Campus Solutions;
• Conducting complex business systems analysis and system design;
• Assessing, analyzing, and documenting requirements of new or existing processes/systems that integrate with other information systems;
• Providing business data intelligence through reports and data analysis;
• Training and developing end-users;
• Performing other related duties as assigned.

About You

You have a knack for thinking critically about process flows and building systems.

You enjoy balancing multiple tasks, staying organized, and developing processes or systems to ensure smooth operations.

You possess a highly collaborative spirit and strong interpersonal skills, capable of working with others to support shared goals.

The successful candidate will also meet the following requirements:

• 3-year diploma/degree in Information Technology, Business Analysis, or a related field, with 8 years of extensive experience in solution architecture, development, and operation of business infrastructure and services, including 2 years of Salesforce experience (Sales Cloud & Marketing Cloud), covering administration, configuration, setup, and third-party integrations. Consideration will be given to candidates with experience in other leading CRM solutions.
• Demonstrated project leadership skills, with effective delegation and constructive feedback abilities.
• Experience in process mapping, present and future state analysis, and gap analysis for business performance improvement.
• Sound experience in process design, system analysis, development, testing, and implementation.
• Technical leadership, including complex coding (e.g., SQL) and debugging source code.
• Workshop development, facilitation, and training experience.
• Experience in conducting cost-benefit analysis, developing business cases, and project charters.
• Proficiency in creating proposals, requirements gathering/documentation, and providing management status reports.
• Ability to manage and negotiate deadlines.
• Experience leading large, complex technical projects.
• Exceptional teamwork, leadership, client service orientation, and communication skills, including presentation skills.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people's strategic plans, Sheridan 2027: Forging the Future, which charts a path towards a groundbreaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we are making meaningful strides toward developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

• Faculty / Department: Office of the Registrar
• Primary Work / Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
• Work Categorization: Hybrid position, on-site at least 3 days/week
• Reference #: J0525-0799
• Employee Group: Support Staff
• Payband: K
• Hourly Range: $46.08 - $53.43
• Hours/Week: 35 (8:30 am - 4:30 pm)
• Application Deadline: August 22, 2025
• Application Details: This is a temporary position that may continue until July 31, 2026.

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat, and the Haudenosaunee Confederacy. We are grateful for the opportunity to work on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. We regard equity and diversity as integral to academic excellence and are committed to accessibility for all employees. We encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those identifying as First Nations, Métis, and Inuit, Black members of racialized communities, persons with disabilities, women, and 2SLGBTQ individuals.

Sheridan will provide accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources to request accommodations.

You may be asked to provide copies of your educational credentials at the interview stage. Official confirmation and Canadian equivalency assessments will be required upon hire.

Required Experience: Senior IC

Key Skills: SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, Business Requirements, JD Edwards, SDLC, Systems Analysis, Data Analysis Skills

Employment Type: Unclear

Experience: Years

Vacancy: 1

Hourly Salary: $46 - $53