Senior Business Analyst - Tangerine

Scotiabank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Tangerine is seeking a Senior Business Analyst to elicit, analyze and document business requirements across multiple domains, bridging business needs with technology solutions. You’ll collaborate with Product Owners, Designers and Stakeholders to ensure customer-centric digital experiences.

With 5+ years in BA roles, you’ll guide requirements, write user stories, support testing and delivery while navigating a fast-paced, evolving environment.

Qualifications

• 5+ years in a Business Analyst role in the digital space (Mobile/Web).
• Hands-on AML initiatives experience is an asset.
• Strong analytical mindset with delivery in agile, waterfall or hybrid models.
• Proven ability to align stakeholders and communicate clear requirements.
• Proficient in JIRA/Confluence and MS Office tools.

Responsibilities

• Elicit, analyze, validate, define and write business requirements and processes.
• Bridge business needs with technology solutions while focusing on customer centricity.
• Collaborate with cross-functional teams and CoP in DPX.
• Translate requirements into user stories and acceptance criteria.
• Support Product Owner with data insights and delivery lifecycle activities.
• Maintain traceability and communication with stakeholders.

Skills

Business analysis

AML experience

Analytical thinking

Agile methodologies

Stakeholder management

Time management

Communication skills

Requirement elicitation

Data insights

Education

IIBA Certification (asset)

Tools

JIRA

Confluence

MS Word

MS Visio

Job description

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Title: Senior Business Analyst - Tangerine

Requisition ID: 276932

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

What you will be doing:

The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs across various domains. This role will bridge the gap between the business need and technology solution, while keeping customer centricity and digital experience top of mind. The successful candidate has several years of deep, practical business analysis experience (or equivalent) with complex cross‑functional features across channels, applications, products and digitization. They will also support requirements related to the activities across the lifecycle of the initiative (e.g. design and development, testing, implementation). In addition, they are expected to collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP). The Senior Business Analyst will report directly to the Manager/Senior Manager of Business Analysis in Digital Product Experience (DPX).

Is this role right for you? - In this role you will:

• Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision.
• Responsible for thoroughly understanding and communicating stakeholder requirements and distributing relevant information, documentation and artifacts to stakeholders.
• Responsible for the preparation, completion and compliance of business requirements based on business needs; go to person for clarity of vision and requirements.
• Document (whether elicit or implicit) requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis and modern agile practices i.e. canvas and user story mapping.
• Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.).
• Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables.
• Translate standard business and technical requirements into user stories and acceptance criteria.
• Support story mapping by decomposing epics into user stories.
• Support the Product Owner with data insights to drive customer centric experiences and priorities.
• Proactively communicate and collaborate with external and internal stakeholders.
• Work collaboratively with cross‑functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities and promote customer centric solutions.
• Execute and maintain the requirement traceability matrix to meet audit requirements

Do you have the skills that will enable you succeed in this role? - We'd love to work with you if you have:

• 5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online)
• Hands‑on experience working on Anti‑Money Laundering (AML) initiatives is an asset
• Strong analytical skillset required. Agile mindset and working knowledge and experience in various delivery models, including agile, waterfall, hybrid frameworks
• Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions
• Customer‑centric mentality
• High proficiency in MS Word and MS Visio and thorough experience with as‑is to‑be process flow mapping and sequence diagrams Working knowledge in the use of JIRA / Confluence
• Effective presentation, facilitation, analysis and problem solving skills
• Able to work independently with focus on time management to meet deadlines
• Ability to deliver seamless execution whether on‑site or remote
• Ability to work in a fast paced, demanding and rapidly changing environment
• Ability to deal with high‑level of ambiguity
• Detail‑oriented with a high degree of accuracy and results‑oriented; be diligent and work with a sense of urgency
• Very strong organizational sense and effective time and priority management
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively
• Strong strategic relationship skills Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) are considered an asset
• Technical background is considered an asset International Institute of Business Analysis (IIBA) certification is an asset
• Product Owner experience is an asset

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.