Senior Business Analyst – Public Sector Process Improvement

RAPS Consulting Inc

Toronto

On-site

CAD 90,000 - 120,000

Full time

3 days ago

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Job summary

RAPS Consulting Inc. is seeking a Senior Business Analyst with strong experience in requirements gathering, analysis, and documentation.

The role emphasizes public sector engagements, including Ministry and AODA/accessibility experience, with proven skills in stakeholder interviews, workshops, and JAD sessions. The candidate should excel at creating As-Is and To-Be process models, workflow diagrams, and business rules, use cases, and acceptance criteria.

Qualifications

Experience gathering requirements from public sector stakeholders.
Ability to analyze complex processes and document clear specifications.
Proven track record in creating detailed As-Is and To-Be process models.
Facilitation of stakeholder interviews, workshops, and JAD sessions.
Proficiency with business rules, use cases, user stories, and acceptance criteria.
Experience in re-engineering, transformation, and modernization initiatives.
Strong skills in Visio, Azure DevOps, Jira, and MS Office.
Experience working in Agile, Scrum, Waterfall, or Hybrid environments.
Excellent communication, stakeholder management, analytical, and problem-solving abilities.

Responsibilities

Lead requirements gathering and documentation for projects.
Facilitate stakeholder interviews, workshops, and JAD sessions.
Develop As-Is and To-Be process models and create process maps.
Define and manage business rules, use cases, and acceptance criteria.
Support business process re-engineering, transformation, and modernization efforts.
Collaborate across teams using Visio, Azure DevOps, Jira, and MS Office.
Adapt to Agile, Scrum, Waterfall, or Hybrid delivery models.
Communicate clearly with stakeholders and resolve issues effectively.