Senior Business Analyst, OPL

Intact Financial; Calgary; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to join a dynamic team focused on enhancing operations and planning. In this pivotal role, you will bridge the gap between technology and business, ensuring effective communication and collaboration across various teams. Your analytical skills will be crucial in identifying needs, documenting requirements, and recommending solutions that drive efficiency and productivity. With a hybrid work model, this position offers a balance of remote and in-person interactions, empowering you to thrive in a supportive environment that values growth and innovation. Join a company committed to making a positive impact in the community and fostering diversity and inclusion.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Extra days off

Annual wellness account

Support for physical and mental health

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 5-7 years of relevant experience as a Business Analyst.
• Experience in business process review and functional analysis.

Responsibilities

• Coordinate project activities and act as an intermediary between IT and stakeholders.
• Document requirements and support Quality Assurance during testing.

Skills

Analytical Skills

Problem Solving

Communication Skills

Time Management

Client-oriented

Team Spirit

Initiative and Autonomy

Education

Bachelor’s degree in Business Administration

Tools

Micro-computing

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are currently seeking a Senior Business Analyst, OPL, to join our Personal Lines Operations and Planning team. This dynamic team is at the heart of Intact's business sectors. The primary role of this group is to ensure effective liaison between the Information Technology (IT) teams and stakeholders on national projects.

What you’ll do here:

1. Plan and coordinate project activities related to organizational requirements or changes.
2. Act as an intermediary between IT, end users and managers from different hierarchical levels.
3. Obtain requirements from business communities using techniques such as interview and work sessions.
4. Analyze information obtained from various sources, detail the high-level view and provide users with recommendations to their problems.
5. Document requirements obtained from the business community using defined templates.
6. Ensure the link between the business units, the technology teams and the support team.
7. Participate in a working session with experts from different fields.
8. Assist team in improving productivity and reducing risks and high costs through effective analysis.
9. Identify the need for change to assess and communicate the impacts.
10. Support the Quality Assurance team during Test Planning and Execution.

What you bring to the table:

1. Bachelor’s degree in Business Administration or any equivalent combination of education and experience
2. Minimum 5 to 7 years of relevant experience as a Business Analyst
3. Experience in business process review
4. Highly develop analytical skills facilitating problem solving
5. Demonstrated ability to cope with change effectively
6. Client-oriented
7. Must have demonstrated initiative and autonomy
8. Skills for time and priority management
9. Can manage multiple initiatives at the same time
10. Team spirit
11. Good communication skills (oral and written)
12. Experience in Functional analysis
13. Intermediate/advanced knowledge in micro-computing (word processing, spreadsheets)
14. Knowledge of the insurance industry (asset)
15. No Canadian work experience required however must be eligible to work in Canada.
16. For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

1. A financial rewards program that recognizes your success
2. An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
3. An extensive flex pension and benefits package, with access to virtual healthcare
4. Possibility to purchase up to 5 extra days off per year
5. An annual wellness account that promotes an active and healthy lifestyle
6. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
7. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
8. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
9. Inspiring leaders and colleagues who will lift you up and help you grow
10. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

About the company

Intact is Canada's largest provider of home, auto and business insurance, through its subsidiaries Intact Insurance, belairdirect and Brokerlink.