Senior Business Analyst – Mobile Banking Team

RBC; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their dynamic Digital team. In this role, you will play a crucial part in enhancing mobile banking experiences for clients by conducting thorough requirements analysis for significant projects. Your expertise in both business and systems analysis, along with a solid understanding of agile methodologies, will be vital in bridging the gap between business needs and technical solutions. This opportunity offers the chance to work collaboratively in a high-performing environment, contributing to innovative solutions that impact millions. If you are passionate about digital banking and thrive in collaborative settings, this role is perfect for you.

Benefits

Dynamic and collaborative team environment

Opportunities for career growth

Impact on digital banking experience

Supportive work culture

Qualifications

• 5+ years as a Business Analyst in financial institutions required.
• Strong experience in business and technical analysis is essential.

Responsibilities

• Conduct stakeholder analysis and manage requirements planning.
• Facilitate sessions to drive requirements discovery and prioritization.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Communication

Critical Thinking

Requirements Analysis

Education

Bachelor's Degree

Certified Business Analysis Professional (CBAP)

Project Management Institute – PBA Certification

Tools

Agile Tools

Job description

Job Summary

Job Description

What is the opportunity?

In this role you will get the opportunity to join RBC’s Digital team in delivering exceptional mobile banking app experiences to our clients. You will be responsible for requirements analysis activities on medium to large size projects where you will drive requirements planning, elicitation, analysis, documentation, and management. The ideal candidate will have a proven track record of success in both business and systems analysis, a deep understanding of agile methodologies, strong agile experience, digital product experience, a background in financial services, and a passion for mobile banking.

What will you do?

• Perform stakeholder analysis to identify impacted groups and stakeholder responsibilities.
• Develop requirements plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates.
• Manage risks, assumptions and constraints for requirements, and communicate to appropriate parties.
• Define the business analysis approach including tasks and deliverables based on the project and delivery methodology.
• Lead requirements prioritization and leverage techniques to identify business priorities.
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, review and prioritization.
• Act as a liaison between business and technical teams, ensuring alignment and effective communication throughout the project lifecycle.
• Analyze and document detailed business requirements and system requirements using enterprise standard requirements methodology.
• Verify requirements for quality and validate requirements with the impacted stakeholders.
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following the enterprise and digital standards.
• Resolve conflicts/issues on behalf of BA team and escalate as required.
• Support Design, Development, and QE activities by providing requirements clarifications.
• Support QE test activities including planning, defect triage, and root-cause analysis for requirements-related issues.
• Support the consistency of standards and adherence to enterprise requirements methodology within own BA team.
• Effectively communicate and build rapport with team members and stakeholders.

What do you need to succeed?

Must-have:

• 5+ years of experience as a Business Analyst and/or Business Systems Analyst, preferably within large Financial Institutions.
• Strong experience in both business and technical analysis, with the ability to bridge the gap between business needs and technical solutions.
• Experience with user stories, business and systems specifications, business context diagrams, business process maps, use cases and user story maps.
• Experience working on Digital (Online and Mobile) banking projects.
• Hands-on experience with agile methodologies and working on agile projects.
• Experience in requirements elicitation techniques such as Document analysis, Interviews, Facilitated workshops, Observation, Prototyping, Focus groups, Surveys.

Nice-to-have:

• Certified Business Analysis Professional (CBAP) or Project Management Institute –Professional in Business Analysis Certification (PMI – PBA).
• Agile certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or similar.
• Master’s Certificate in Business Analysis.

What’s in it for you?

• The opportunity to make a lasting impact on the digital banking experience for millions of clients.
• Work in a dynamic, collaborative, and high-performing team that thrives on innovation and excellence.
• Opportunities to tackle challenging projects and grow your career in a supportive environment.
• A chance to contribute to RBC’s mission of helping clients thrive and communities prosper.

If you are passionate about digital mobile banking, have a strong blend of business and technical analysis skills, and excel in a collaborative environment, we want to hear from you!

Apply today and help us shape the future of mobile banking at RBC.

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-07

Application Deadline: 2025-05-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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