Senior Business Analyst - Express Scripts Canada

Cigna; Mississauga; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to enhance user experience and streamline operations. This role involves collaborating with cross-functional teams to define requirements and solutions that meet business challenges. The successful candidate will leverage their extensive experience in Agile methodologies and Information Systems to document user stories, analyze processes, and contribute to system improvements. Join a dynamic team dedicated to delivering innovative health solutions and enjoy a supportive work environment that values integrity and collaboration.

Benefits

Competitive salary

Benefits package

Positive work environment

Diversity and inclusion initiatives

Qualifications

• Minimum 7 years in Information Systems with Agile experience.
• Strong problem-solving and communication skills required.

Responsibilities

• Analyze and document business processes and user stories.
• Collaborate with development teams to ensure quality deliverables.

Skills

Agile Methods

Problem Solving

Communication Skills

Process Orientation

Knowledge of SDLC

Customer Focus

Education

Post-secondary degree in Computer Science

Equivalent work experience

Tools

JIRA

Confluence

Ticketing System

Job description

The successful candidate will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to the overall user experience, technical solution and acceptance criteria for our Book of Business solutions portfolio. The analyst will work closely with the business to define how best to address business challenges faced by our customers and our internal operations, including non-functional requirements and technical constraints. The Senior Business Analyst will work with the development team to assure the quality of deliverables ensuring that developed products are fit for use, supportable and maintainable.

Location: Mississauga Head Office

Working Environment: Hybrid, a minimum of 2 days a week on-site

Key Responsibilities:

• Review, map, and analyze business processes and translate them to functional (user stories) and non-functional requirements.
• Identify and recommend solutions to meet the operational needs and goals of the business.
• Work on agile Scrum/Kanban teams in the role of BA to identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies. Identify Business Rules and Data Elements associated with the user stories.
• Analyze existing technical processes and document them while recommending solutions to meet the operational needs and goals of the business.
• Investigate and assist the development team troubleshooting incidents and problems in our systems (Adjudication, Billing, Reporting and other services and data integration issues across all the integration points).
• Assist with system and related process documentation including workflow processes.

Qualifications:

• Post-secondary degree in Computer Science, Information Systems or equivalent work experience.
• Minimum 7 years of experience working in Information Systems.
• 3+ years of experience in Agile Methods (Scrum/Kanban) in a team that built products that successfully achieve intended user outcomes.
• Excellent written & communication skills, including the ability to follow standards and methodology.
• Very strong problem solving with a desire to understand.
• Strong customer focus, adaptable, flexible and willingness to learn and adapt.
• Ability to prioritize workload and meet multiple project deadlines.
• Ability to adapt in a dynamic work environment and make decisions with assistance from senior staff.
• Willingness to work a flexible schedule to accommodate project deadlines.
• Experience working with software development teams.
• Ability to obtain a security clearance.

Skills Required:

• Knowledge of programming concepts, design, procedures and practices.
• Familiar with the Software Development Life Cycle (SDLC).
• Strong process orientation (ITIL considered bonus).
• Experience with Agile development process.
• Experience with ticketing system.
• Familiarity with pharmacy/health care, insurance or PBM industry is a plus.

Nice to Have Skills:

• Agile certifications.
• Experience in multi-platform distributed environment, service-oriented and web-based architectures.
• Experience in JIRA, Confluence or similar tools.

Note: Internal candidates should apply before April 17, 2025.

Express Scripts Canada is a Cigna company.

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada:

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [e-mail]. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.