Senior Business Analyst, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 129098
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ON; Saskatoon, SK; Winnipeg, MB

What will your typical day look like?

In this role, your day to day will involve but not limited to:

• Assisting with ideation, project initiation or business analysis planning tasks for projects of high complexity.
• Acting as liaison between business and technical areas and capable of leading a multifunctional team on projects.
• Providing expertise in domain through analysis and understanding of business needs. Applies an advanced knowledge of programs, policies, and procedures in a business area or technical field gained through extensive experience and training.
• Leading, planning, and consulting on information gathering sessions.
• Confirming that business priorities are enabled by data architecture designs, proposed data workflows, and overall product functionality.
• Discovering, synthesizing, and analyzing information from a variety of sources within an enterprise, including systems, processes, documentation, and people.
• Elicitation of internal and external business user’s requirements as well as functional specification using interviews, document analysis, workshops, surveys, site visits, task and workflow analysis, etc.
• Hands on management of business and detailed functional requirements management activities, requirements/user stories documentation and socialization. Identification of problem areas, gaps or conflicts derived from gathered information.
• Identifying and highlighting problem areas, gaps or conflicts derived from information gathered.
• Managing and counseling team members to expand their knowledge, optimize their contributions and enhance their professional development, including offshore delivery professionals.
• Communicating regularly with program managers, scrum masters, application developers, subject matter experts, end users and/or executives, using a deep understanding of business processes and technology to achieve their desired outcomes.
• Managing business stakeholder activities in conjunction with releases, e.g., project status updates, knowledge transfer sessions, deployment enablement, training development, communications.
• Defining the actual needs of stakeholders—which frequently involves investigating and clarifying their expressed desires—in order to determine underlying issues and causes.
• Preparing documentation on expected benefits, use cases, current / proposed process, workflows, data flows, process re-engineering studies, functional specifics, risk integration, end-user adoption plans/guides and organization structures.
• Refinement of requirements using critical evaluation techniques, focus groups, meetings, negotiation, systems knowledge, and experience.
• Participating in the analysis and technical design efforts of complex projects and business processes.
• Creating or contributing to functional designs, leveraging advanced and/or specialized technical knowledge. May help design application prototypes.
• Providing business expertise across projects to ensure a consistent resolution of common technology issues.
• Organizing and facilitating user acceptance testing with business and external technical stakeholders.
• Supporting development and testing activities, clarifying requirements and ensuring alignment throughout the entire development cycle.
• Following change control process to manage changes to baselined deliverables and scope for projects of high complexity.
• Developing and conducting group/end user training.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

For this role, you will bring:

• University degree on computer systems, business administration, or related area.
• Minimum of 5 years in technology product management and/or business analysis related experience.
• Advanced Excel, PowerBI knowledge and exposure to SharePoint/MSTeam.
• Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise-wide technology projects or initiatives.
• Hands on experience with Software Development Lifecycle methodologies, including Agile Scrum, SAFe, and Waterfall.
• Past offshore management and remote collaboration skills are a must.
• Experience in dealing with multiple projects simultaneously with cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Experience in problem-solving to complex problems, working along with team members.
• Capable of finding root causes to master data quality issues across a global ecosystem.
• Communicate effectively and is able to articulate deeply technical topics to business representatives, coupled with influencing skills and ability to drive agreement.
• Ability to focus on delivering meaningful impact towards organizational goals with self-drive to make a difference and seeing things through until reaching desired objectives.
• Exceptional collaborative skills and supportive of a multicultural, multifunctional team.

Preferred:

• Internationally recognized certification on Business Analysis and/or Business Data Analysis is highly desirable.
• Experience with data storytelling & visualization support with business intelligence tools.
• Experience in programming is a plus. Capable of working with a Release Train Engineer (RTE) or related role in preparation and facilitation of planning interval sessions.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.